You are currently offline, waiting for your internet to reconnect

OAER: Word Stops Responding When You Try to Send Word Document As Attachment

This article was previously published under Q294661
This article has been archived. It is offered "as is" and will no longer be updated.

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.


This article describes a problem that can have the following error signatures:
App Name      App Version      Module Name      Module Version      Offset--------------------------------------------------------------------------winword.exe   10.0.2627.0      winword.exe      10.0.2627.0         0040315ewinword.exe   10.0.2627.0      winword.exe      10.0.2627.0         005e9ab6winword.exe   10.0.2930.0      winword.exe      10.0.2930.0         00403c20		
When you send a Microsoft Word 2002 document as an attachment, you may receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
Note When you view the data in the error report, the report contains an error signature similar to the error listed at the begining of this article.
This problem may occur if you send multiple files to a mail recipient as attachments, and the file name of the second file that you send is longer than the file name of the first file. The error message appears when you try to send a third file as an attachment.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
To work around this problem, send the document with the longer file name before you send the document with the shorter file name.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The Office Error Reporting dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site: For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
283768 OFFXP: End User Privacy Policy in Application Error Reporting
289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

Article ID: 294661 - Last Review: 01/11/2015 04:07:04 - Revision: 2.3

Microsoft Office XP Application Error Report, Microsoft Word 2002 Standard Edition

  • kbnosurvey kbarchive kbbug kbfix kbinvalidpagefault kbofficexpsp2fix kbprod2web KB294661