Article ID: 294933 - View products that this article applies to.
This article was previously published under Q294933
This step-by-step article describes how to use the Microsoft Office Application Recovery tool. This tool provides you with a way to potentially recover data from an Office program that stops responding (hangs). If an Office program stops responding during your work session, you are no longer forced to terminate the program in Windows Task Manager and therefore lose any unsaved data.
To do this, click Start, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office Application Recovery.
When the Office Application Recovery tool starts, the Microsoft Office Application Recovery dialog box displays a list of the Office programs that are currently running. Along with the name of the program is its current status, as reported by Task Manager.
Note Only one instance of a program is listed, even if multiple instances of it are running.
The Microsoft Office Application Recovery dialog box also contains the following three buttons. These buttons are explained in this article:
Microsoft Program has encountered a problem and needs to close. We are sorry for the inconvenience.
The information you were working on might be lost. Microsoft Program can try to recover it for you.
Please tell Microsoft about this problem.
For additional information about how to read Office Application Error Reporting signatures, click the following article number to view the article in the Microsoft Knowledge Base:
289508For additional information about Office Application Recovery, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/289508/ )How to view error signatures if an Office program experiences a serious error and quits
(https://support.microsoft.com/kb/292502/ )OFFXP: Earlier versions of Office programs are listed in Microsoft Office Application Recovery utility
Article ID: 294933 - Last Review: July 27, 2006 - Revision: 5.3