Article ID: 295062 - View products that this article applies to.
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After you install a font into the Fonts folder in the operating system and start Microsoft Word for Mac, the font unexpectedly is not available in the Font dialog box, in the drop-down list, or in the Formatting Palette.
Third-party fonts are not directly supported in Microsoft Office for Mac applications. Some third-party fonts may work in one application and not in another. Other third-party fonts are installed in a “family.” A family usually consists of the third-party font itself together with some or all of its variations (bold, italic, etc.). Sometimes, a font may be displayed in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, or Microsoft Entourage, but you may be unable to use one of its variations, such as italic.
Microsoft Office does not support custom fonts. This includes any fonts that were manipulated by a font or typography program.
Note Microsoft Office for Mac technical support does not provide support for installing or configuring third-party fonts.
Basic font troubleshootingIf the following steps do not resolve your font issue, contact the font manufacturer or the website from which you purchased the fonts.
Fonts exceed the system limitationsThe Apple operating system sets limitations on the number of fonts and the size of "font suitcases" that the operating system recognizes. If the number of fonts in the Fonts folder exceeds the limitations that the operating systems sets, excess fonts will not be available.
Apple font limits:
Mac OS 8.x and earlier: The maximum number of fonts that are allowed in the Fonts folder is 128.
Mac OS 9: In Mac OS 9, Apple increased the number of fonts that can be stored in the Fonts folder to 512, with a maximum suitcase size of 16 megabytes (MB).
Mac OS X: There is no limit to the number of fonts or the suitcase size, other than available memory on the computer.
Note PostScript (or printer) fonts are not included in the file limits.
If the number of fonts that are installed in the Fonts folder exceeds these limitations, you can either combine or remove font suitcases within the Fonts folder.
The font is damaged, or the system is not reading the fontIf the font is not a custom font and your fonts collection does not exceed the system limitations but the font does not appear in your Office program, the font may be damaged.
You can use the KeyCaps program, which is installed by the Apple operating system, to test keyboard and font functionality. The KeyCaps program is instrumental for testing whether the operating system is reading a particular font.
Mac OS 9To test whether the Mac OS 9 operating system is reading the font, follow these steps:
To test whether the Mac OS X version 10.2 operating system is reading the font, follow these steps:
Mac OS X version 10.3
To test whether the Mac OS X version 10.3 is reading the font, follow these steps:
If you do not find the font in KeyCaps, the font is probably damaged. In this case, you must remove and reinstall the font. For more information, contact the company that manufactured the font.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 295062 - Last Review: May 9, 2013 - Revision: 9.0