Article ID: 295346 - View products that this article applies to.
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When you try to install the upgrade version of any of the products listed in the "Applies to" section, you may receive the following error message:
If you can select the drive letter (for example, C:) that represents where the valid qualifying product is installed and then click OK, you receive the following error message:
Setup failed to locate a valid qualifying product on your machine.
Please select the drive where a qualifying product can be found.
Error 1608. Setup was unable to locate a qualifying product.
Installation ended prematurely because of an error.
This error may occur when you are installing an upgrade version of the products listed in the "Applies to" section and any one of the following conditions are true:
There are two methods to resolve this issue depending upon your upgrade circumstances.
Method 1: Use CD-ROMThis method resolves the first four conditions as listed in the Cause.
Follow these steps:
Method 2: Select Drive LetterThis method resolves the error when Microsoft Office 97 does not reside in the default installation folder.
Follow these steps:
Microsoft Office XP is available as a non-upgrade version (full version) and as an upgrade version. The upgrade version requires that a qualifying product is installed on your computer or that the installation media from the qualifying product is available when you run the Setup program. The setup program for the upgrade version of Office XP attempts to detect qualifying software on the computer on which it is running. If the setup program is unable to detect a qualifying program on the computer (such as Office 97 or Office 2000), an error occurs.
If you do not have a valid qualifying product, return the Office XP Upgrade product, and purchase a full retail version of the Office XP product. For additional information about the list of qualifying products for the Office XP Upgrade, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/290540/EN-US/ )OFFXP: Products That Qualify for the Microsoft Office XP Upgrade
For additional information about upgrading Microsoft Office, visit the following Microsoft Web page:
http://office.microsoft.com/en-us/downloads/CD010198771033.aspxFor additional information, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/290366/EN-US/ )OFFXP: Setup May Remove Earlier Versions of Office
(https://support.microsoft.com/kb/300655/EN-US/ )OFFXP: Message to Provide Qualifying Upgrade Product When You Start an Office Program
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 295346 - Last Review: January 12, 2015 - Revision: 1.0