You are currently offline, waiting for your internet to reconnect

A VPN connection through a third-party VPN server disconnects after an hour on a Windows-based computer

Symptoms
On a computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012, you establish a Layer 2 Tunneling Protocol/Internet Protocol security (L2TP/IPsec) virtual private network (VPN) connection through a third-party VPN server. After about an hour, VPN disconnects automatically. In this case, you have to click Connect to reconnect to the VPN server.
Cause
During re-keying, the IPsec delays in establishing a new quick mode security association (QM SA) before the old QM SA expires. Because the client does not have an active QM SA for some time, VPN is disconnected.
Resolution
To resolve this issue in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2, install update rollup 2962409, or install the hotfix that is described in this article.

To resolve this issue in Windows 8 or Windows Server 2012, install the update or hotfix that is described in this article.

Update for Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2

For more information about update rollup 2962409, click the following article number to view the article in the Microsoft Knowledge Base:
2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

Update for Windows 8 or Windows Server 2012

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8DownloadDownload the package now.
All supported x64-based versions of Windows 8 DownloadDownload the package now.
All supported x64-based versions of Windows Server 2012DownloadDownload the package now.
Note The update for Windows RT can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.3.960 0.17 xxxWindows RT 8.1,Windows 8.1, and Windows Server 2012 R2RTM GDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Bfe.dll6.3.9600.17111523,77630-Apr-201402:56Not applicable
Fwpuclnt.dll6.3.9600.17042244,22408-Mar-201405:37Not applicable
Ikeext.dll6.3.9600.17111634,36830-Apr-201402:46Not applicable
Nshwfp.dll6.3.9600.17042559,61608-Mar-201405:17Not applicable
Bfe.dll6.3.9600.17111523,77630-Apr-201402:56Not applicable
Fwpuclnt.dll6.3.9600.17042244,22408-Mar-201405:37Not applicable
Ikeext.dll6.3.9600.17111634,36830-Apr-201402:46Not applicable
Networksecurity-ppdlic.xrm-msNot applicable3,05930-Apr-201408:58Not applicable
Nshwfp.dll6.3.9600.17042559,61608-Mar-201405:17Not applicable
Wfplwfs.sys6.3.9600.1704270,49608-Mar-201408:30Not applicable

For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Bfe.dll6.3.9600.17111551,42430-Apr-201403:38x86
Fwpuclnt.dll6.3.9600.17042264,19208-Mar-201406:25x86
Ikeext.dll6.3.9600.17111731,64830-Apr-201403:25x86
Nshwfp.dll6.3.9600.17042567,29608-Mar-201405:58x86
Bfe.dll6.3.9600.17111551,42430-Apr-201403:38x86
Fwpuclnt.dll6.3.9600.17042264,19208-Mar-201406:25x86
Ikeext.dll6.3.9600.17111731,64830-Apr-201403:25x86
Networksecurity-ppdlic.xrm-msNot applicable3,05930-Apr-201410:05Not applicable
Nshwfp.dll6.3.9600.17042567,29608-Mar-201405:58x86
Wfplwfs.sys6.3.9600.1704269,46408-Mar-201411:45x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Bfe.dll6.3.9600.17111827,39230-Apr-201404:14x64
Fwpuclnt.dll6.3.9600.17042412,67208-Mar-201406:41x64
Ikeext.dll6.3.9600.171111,063,42430-Apr-201403:59x64
Nshwfp.dll6.3.9600.17042717,31208-Mar-201406:04x64
Bfe.dll6.3.9600.17111827,39230-Apr-201404:14x64
Fwpuclnt.dll6.3.9600.17042412,67208-Mar-201406:41x64
Ikeext.dll6.3.9600.171111,063,42430-Apr-201403:59x64
Networksecurity-ppdlic.xrm-msNot applicable3,05930-Apr-201411:11Not applicable
Nshwfp.dll6.3.9600.17042717,31208-Mar-201406:04x64
Wfplwfs.sys6.3.9600.17042136,02408-Mar-201420:40x64
Fwpuclnt.dll6.3.9600.17042264,19208-Mar-201406:25x86
Nshwfp.dll6.3.9600.17042567,29608-Mar-201405:58x86

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMDR
    6.2.920 0.21 xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important in maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Bfe.dll6.2.9200.21012473,60012-Apr-201407:31x86
Fwpuclnt.dll6.2.9200.20569245,24827-Nov-201204:22x86
Ikeext.dll6.2.9200.21012683,52012-Apr-201407:31x86
Nshwfp.dll6.2.9200.21012702,46412-Apr-201407:32x86
Bfe.dll6.2.9200.21012473,60012-Apr-201407:31x86
Fwpuclnt.dll6.2.9200.20569245,24827-Nov-201204:22x86
Ikeext.dll6.2.9200.21012683,52012-Apr-201407:31x86
Networksecurity-ppdlic.xrm-msNot applicable2,92012-Apr-201407:49Not applicable
Nshwfp.dll6.2.9200.21012702,46412-Apr-201407:32x86
Wfplwfs.sys6.2.9200.2101238,74412-Apr-201407:54x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Bfe.dll6.2.9200.21012718,84812-Apr-201407:49x64
Fwpuclnt.dll6.2.9200.20569378,88027-Nov-201204:25x64
Ikeext.dll6.2.9200.210121,074,68812-Apr-201407:49x64
Nshwfp.dll6.2.9200.21012888,83212-Apr-201407:50x64
Bfe.dll6.2.9200.21012718,84812-Apr-201407:49x64
Fwpuclnt.dll6.2.9200.20569378,88027-Nov-201204:25x64
Ikeext.dll6.2.9200.210121,074,68812-Apr-201407:49x64
Networksecurity-ppdlic.xrm-msNot applicable2,92012-Apr-201409:49Not applicable
Nshwfp.dll6.2.9200.21012888,83212-Apr-201407:50x64
Wfplwfs.sys6.2.9200.2101296,60012-Apr-201409:53x64
Fwpuclnt.dll6.2.9200.20569245,24827-Nov-201204:22x86
Nshwfp.dll6.2.9200.21012702,46412-Apr-201407:32x86

Additional file information

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional files for Windows RT 8.1
File propertyValue
File nameArm_367931d5f591e9520de124cf2e7b61ac_31bf3856ad364e35_6.3.9600.17111_none_2c5a9c7cb7f97f1e.manifest
File versionNot applicable
File size710
Date (UTC)30-Apr-2014
Time (UTC)19:19
File nameArm_7cb8af39e5b77046769ec5a1f5952093_31bf3856ad364e35_6.3.9600.17111_none_81ba752ff7b0ef61.manifest
File versionNot applicable
File size704
Date (UTC)30-Apr-2014
Time (UTC)19:19
File nameArm_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.3.9600.17111_none_7af3ec9532405be6.manifest
File versionNot applicable
File size98,336
Date (UTC)30-Apr-2014
Time (UTC)19:20
File nameArm_microsoft-windows-network-security_31bf3856ad364e35_6.3.9600.17111_none_620f3aca45eb9bc4.manifest
File versionNot applicable
File size96,499
Date (UTC)30-Apr-2014
Time (UTC)19:20
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_7f6bef91b2a2bcf1eb09e82ed27da4a6_31bf3856ad364e35_6.3.9600.17111_none_2fb5bac9cd2c718e.manifest
File versionNot applicable
File size704
Date (UTC)30-Apr-2014
Time (UTC)19:16
File nameX86_a555b77556f99dc25ea9374b098fd2f7_31bf3856ad364e35_6.3.9600.17111_none_d9ba0c3d233aa98f.manifest
File versionNot applicable
File size710
Date (UTC)30-Apr-2014
Time (UTC)19:16
File nameX86_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.3.9600.17111_none_7af17a3d32433d20.manifest
File versionNot applicable
File size98,336
Date (UTC)30-Apr-2014
Time (UTC)19:16
File nameX86_microsoft-windows-network-security_31bf3856ad364e35_6.3.9600.17111_none_620cc87245ee7cfe.manifest
File versionNot applicable
File size96,439
Date (UTC)30-Apr-2014
Time (UTC)19:16
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_1dfe72f92ba4fd73ce4e05327b0a02e1_31bf3856ad364e35_6.3.9600.17111_none_7f00b63a51e1132c.manifest
File versionNot applicable
File size708
Date (UTC)30-Apr-2014
Time (UTC)19:10
File nameAmd64_7e8f604c4e2340e4c07b2ca77b96e770_31bf3856ad364e35_6.3.9600.17111_none_eecba496cbb8d306.manifest
File versionNot applicable
File size708
Date (UTC)30-Apr-2014
Time (UTC)19:10
File nameAmd64_dab0ce52bc02e7d43e539c98bfc7f841_31bf3856ad364e35_6.3.9600.17111_none_6d37037dd81cba89.manifest
File versionNot applicable
File size714
Date (UTC)30-Apr-2014
Time (UTC)19:10
File nameAmd64_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.3.9600.17111_none_d71015c0eaa0ae56.manifest
File versionNot applicable
File size98,342
Date (UTC)30-Apr-2014
Time (UTC)19:10
File nameAmd64_microsoft-windows-network-security_31bf3856ad364e35_6.3.9600.17111_none_be2b63f5fe4bee34.manifest
File versionNot applicable
File size96,445
Date (UTC)30-Apr-2014
Time (UTC)19:10
File nameWow64_microsoft-windows-network-security_31bf3856ad364e35_6.3.9600.17111_none_c8800e4832acb02f.manifest
File versionNot applicable
File size19,669
Date (UTC)30-Apr-2014
Time (UTC)19:10

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File namePackage_1_for_kb2955808~31bf3856ad364e35~x86~~6.2.2.0.mum
File versionNot applicable
File size1,822
Date (UTC)12-Apr-2014
Time (UTC)16:05
PlatformNot applicable
File namePackage_2_for_kb2955808~31bf3856ad364e35~x86~~6.2.2.0.mum
File versionNot applicable
File size1,818
Date (UTC)12-Apr-2014
Time (UTC)16:05
PlatformNot applicable
File namePackage_3_for_kb2955808~31bf3856ad364e35~x86~~6.2.2.0.mum
File versionNot applicable
File size1,827
Date (UTC)12-Apr-2014
Time (UTC)16:05
PlatformNot applicable
File namePackage_for_kb2955808_rtm~31bf3856ad364e35~x86~~6.2.2.0.mum
File versionNot applicable
File size2,421
Date (UTC)12-Apr-2014
Time (UTC)16:05
PlatformNot applicable
File nameX86_5371a7cf02355e16eeb825279f0b0ef0_31bf3856ad364e35_6.2.9200.21012_none_12006afcdac3e352.manifest
File versionNot applicable
File size704
Date (UTC)12-Apr-2014
Time (UTC)16:05
PlatformNot applicable
File nameX86_c6194780f03b4a5f6545ec058148b418_31bf3856ad364e35_6.2.9200.21012_none_d20e3938243d11ca.manifest
File versionNot applicable
File size710
Date (UTC)12-Apr-2014
Time (UTC)16:05
PlatformNot applicable
File nameX86_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.2.9200.21012_none_e3875ae0012d2b76.manifest
File versionNot applicable
File size98,336
Date (UTC)12-Apr-2014
Time (UTC)16:05
PlatformNot applicable
File nameX86_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.21012_none_caa2a91514d86b54.manifest
File versionNot applicable
File size93,475
Date (UTC)12-Apr-2014
Time (UTC)16:05
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameAmd64_258800e272fb01df66c200be52354d86_31bf3856ad364e35_6.2.9200.21012_none_f122aabd1d66957d.manifest
File versionNot applicable
File size1,058
Date (UTC)12-Apr-2014
Time (UTC)16:15
PlatformNot applicable
File nameAmd64_428c4b299dc58a769573437738a48dbb_31bf3856ad364e35_6.2.9200.21012_none_7f654fed565d871e.manifest
File versionNot applicable
File size714
Date (UTC)12-Apr-2014
Time (UTC)16:15
PlatformNot applicable
File nameAmd64_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.2.9200.21012_none_3fa5f663b98a9cac.manifest
File versionNot applicable
File size98,342
Date (UTC)12-Apr-2014
Time (UTC)16:15
PlatformNot applicable
File nameAmd64_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.21012_none_26c14498cd35dc8a.manifest
File versionNot applicable
File size93,718
Date (UTC)12-Apr-2014
Time (UTC)16:15
PlatformNot applicable
File namePackage_1_for_kb2955808~31bf3856ad364e35~amd64~~6.2.2.0.mum
File versionNot applicable
File size1,832
Date (UTC)12-Apr-2014
Time (UTC)16:15
PlatformNot applicable
File namePackage_2_for_kb2955808~31bf3856ad364e35~amd64~~6.2.2.0.mum
File versionNot applicable
File size2,502
Date (UTC)12-Apr-2014
Time (UTC)16:15
PlatformNot applicable
File namePackage_3_for_kb2955808~31bf3856ad364e35~amd64~~6.2.2.0.mum
File versionNot applicable
File size2,061
Date (UTC)12-Apr-2014
Time (UTC)16:15
PlatformNot applicable
File namePackage_for_kb2955808_rtm~31bf3856ad364e35~amd64~~6.2.2.0.mum
File versionNot applicable
File size2,887
Date (UTC)12-Apr-2014
Time (UTC)16:15
PlatformNot applicable
File nameWow64_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.21012_none_3115eeeb01969e85.manifest
File versionNot applicable
File size16,196
Date (UTC)12-Apr-2014
Time (UTC)16:15
PlatformNot applicable
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 2955808 - Last Review: 02/10/2015 15:54:00 - Revision: 3.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1, Windows Server 2012 Datacenter, Windows Server 2012 Standard, Windows Server 2012 Essentials, Windows Server 2012 Foundation, Windows 8 Enterprise, Windows 8 Pro, Windows 8, Windows RT

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