Non-Plug and Play Network Device Support in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q295745
This article has been archived. It is offered "as is" and will no longer be updated.
Non-Plug and Play (PnP) devices are no longer supported in Windows XP. This may include modems and Network Interface Cards (NIC).

In addition, if a modem that is slower than 28.8 kilobits per second (Kbps), that modem is not recognized automatically by Microsoft Windows XP. The Control Panel Add/Remove Hardware tool does not recognize the modem.
Non-Plug and Play (PnP) devices are no longer supported.

For modems slower than 28.8 kilobits, native drivers are not included with Windows XP.
If the device is Plug-and-Play capable, consult the manufacturer about how to put the device into the appropriate mode.

To work around non-detected modems, download the appropriate drivers from the modem manufacturer and manually install them according to manufacturers directions.
This behavior is by design.

Article ID: 295745 - Last Review: 02/28/2014 04:27:24 - Revision: 1.5

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional, Microsoft Windows XP Professional x64 Edition, Microsoft Windows Advanced Server, Limited Edition

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