You are currently offline, waiting for your internet to reconnect

Your browser is out-of-date

You need to update your browser to use the site.

Update to the latest version of Internet Explorer

OLEXP: Folders Do Not Appear in the Local Folders List

This article was previously published under Q295965
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
When you start Outlook Express, some of your default folders (Inbox, Drafts, and so on) or personal subfolders that you created may be missing from the Local Folders list. The folders were previously visible.
CAUSE
This issue can occur if the Folders.dbx file is damaged or corrupted.
RESOLUTION
To resolve this issue, rename the Folders.dbx file for the impacted identity and then start Outlook Express. This allows Outlook Express to rebuild a new Folders.dbx file.

To rename and rebuild the Folders.dbx file:
  1. In Outlook Express, click Options on the Tools menu, and then click the Maintenance tab.
  2. Click Store Folder, and then make a note of the path to your Store folder on your disk drive. You cannot type in this box, but you can move through the box by using the left and right arrow keys on the keyboard.
  3. Close the Store Folder and Options dialog boxes, and then quit Outlook Express.
  4. Click Start, point to Programs, and then click Windows Explorer.
  5. Locate the Store folder (you noted the path to the Store folder in step 2).
  6. Right-click the Folders.dbx file in this folder, and then click Rename on the shortcut menu.
  7. Type Folders.old, and then press the ENTER key. Make sure that the file is renamed to Folders.old, and then quit Windows Explorer.
  8. Start Outlook Express. This automatically creates a new Folders.dbx file; your folders should be displayed correctly.
NOTE: Always back up your data before you make any modifications to any message store files, such as the Folders.dbx file. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
270670 OLEXP: How to Back Up and Recover Outlook Express Data
lost mail
Properties

Article ID: 295965 - Last Review: 01/31/2007 19:28:00 - Revision: 2.1

  • Microsoft Outlook Express 5.01 Service Pack 1
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.5
  • Microsoft Outlook Express 5.5 Service Pack 1
  • Microsoft Outlook Express 5.01 Service Pack 1
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.5 Service Pack 1
  • Microsoft Outlook Express 5.01 Service Pack 1
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.5 Service Pack 1
  • Microsoft Outlook Express 5.01 Service Pack 1
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.5 Service Pack 1
  • Microsoft Outlook Express 5.01 Service Pack 2
  • kbprb KB295965
Feedback
/html> var varAutoFirePV = 1; var varClickTracking = 1; var varCustomerTracking = 1; var Route = "76500"; var Ctrl = ""; document.write(" d')[0].appendChild(m);" onload="var m=document.createElement('meta');m.name='ms.dqp0';m.content='false';document.getElementsByTagName('head')[0].appendChild(m);" src="http://c1.microsoft.com/c.gif?"> >