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You receive an "Internal Error 2203" or "Internal Error 2381" error message when you try to install Office 2000 SR-1a

When you attempt to install Microsoft Office 2000 Service Release 1a (SR-1a) to an Office 2000 administration point, so that subsequent remote installations of Office use the upgraded version, the installation is not completed, and you receive one or both of the following error messages:
Internal Error 2203
Internal Error 2381
This behavior occurs because of one of the following conditions:
  • The Data1.msi file is marked with read-only permissions. -or-

  • The directory:\Temp\installs directory does not have SYSTEM as an allowable user permission. Other directory folders, such as directory:\WINNT\Installer, may also need SYSTEM set to Full Control.
To resolve this issue, use one of the following methods, as appropriate for your situation.

Method 1: Data1.msi File Is Marked with READ Permissions

If the cause is that the Data1.msi file is marked with READ permissions, follow these steps to remove the read-only restriction on the Data1.msi file:
  1. In Windows Explorer, navigate to the folder that contains the Data1.msi file.
  2. Right-click the Data1.msi file, and then click Properties.
  3. In the Data1.msi Properties dialog box, click to clear the Read-only check box under Attributes, and then click OK.

Method 2: Installs Directory Does Not Have SYSTEM as an Allowable User Permission

If the cause is that the Installs directory does not have SYSTEM as an allowable user permission, add SYSTEM to the list of permissions for the directory. To do this, right-click the folder and then click Sharing.
System 2203 2381 Sharing Shared
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 296056 - Last Review: 06/19/2014 12:55:00 - Revision: 1.0

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