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"Error 1310. Error writing to file" error message when you install Office 2000

This article was previously published under Q296175
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
SYMPTOMS
When you attempt to install one of the products listed at the beginning of this article, you receive the following error message
Error 1310. Error writing to file: file name. System error 1307. Verify that you have access to that directory.
where file name is the path and file name for a Microsoft Office file, for example:
Error 1310. Error writing to file: C:\WINNT\system32\C_1252.NLS. System error 1307. Verify that you have access to that directory.
-or-
Error 1310. Error writing to file: C:\WINNT\system32\FM20.DLL. System error 1307. Verify that you have access to that directory.
CAUSE
This behavior can occur when you install Microsoft Project 2000 or Microsoft Office 2000 by means of a Microsoft Terminal Server session in which the system account does not have full permissions to all the necessary files and folders on the server. This behavior can also occur when the Windows Installer becomes unregistered during the installation process.
RESOLUTION
To resolve this issue, use either of the following methods.

Method 1

  1. Install the product by logging on directly to the server that contains the installation files, rather than by using a Terminal Server session. (Log on locally to the Terminal Server console.)
  2. Make sure that the System account has permissions to all the necessary folders on the server.

    NOTE: During the installation process, Windows Installer uses the System account to access all the necessary files and folders.

Method 2

Unregister and reregister Windows Installer. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type msiexec /unreg, and then press ENTER.
  3. Click Start, and then click Run.
  4. In the Open box, type msiexec /regserver, and then press ENTER.
Properties

Article ID: 296175 - Last Review: 01/31/2007 19:29:39 - Revision: 1.5

  • Microsoft Project 2000 Standard Edition
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
  • kbsetup kbtshoot kberrmsg kbprb KB296175
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