Article ID: 2963823 - View products that this article applies to.
Consider the following scenario:
In the scenario, existing clients that already have an authentication cookie may be unable to access published resources and may receive the following error message:
1413 Invalid Index.
Note This problem mainly affects Exchange ActiveSync users when their mobile device keeps using the old cookie until the device is restarted or cleared by the server.
Cookie sharing across array members uses a new cookie format, and the authentication cookie that is provided by existing clients is not cleared correctly after the cookie-sharing feature is enabled.
To resolve this problem, install Rollup 5
(https://support.microsoft.com/kb/2954173/ )for Forefront Threat Management Gateway (TMG) 2010 Service Pack 2.
To work around this problem, change the cookie name that is defined on the web listener. To do this, follow these steps:
Or, ask the clients to restart their mobile device or to close all instances of their browsers. This clears the old cookie.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Learn about the terminology
(https://support.microsoft.com/kb/824684/ )that Microsoft uses to describe software updates.
Article ID: 2963823 - Last Review: June 20, 2015 - Revision: 2.0