Outlook is unable to start in Windows 7 or 8

Symptoms
When you try to start Outlook 2016, Outlook 2013 or Outlook 2010 on a computer that is running Windows 8 or Windows 7, you may receive one of the following error messages and Outlook cannot start.

Outlook 2016 (MSI) on Windows 8


Activation Wizard



Your trial has expired. Most of the features of Outlook have bene disabled. Choose an option below to reactivate.


Outlook 2016 (Click-to-Run) or Outlook 2013 (Click-to-Run) on Windows 8

The screenshot for error message 3
We’re sorry, but Outlook has run into an error that is preventing it from working correctly. Outlook will need to be closed as a result. Would you like us to repair now?


Outlook 2013 (MSI) on Windows 8

The screenshot for error message 4
Configuring Microsoft Office Professional Plus 2013…

Or


Microsoft Office cannot verify the license for this product. You should repair the Office program by using Control Panel.


Outlook 2016 (Click-to-Run or MSI) on Windows 7


The application was unable to start correctly (0xc000001d). Click OK to close the application.


Outlook 2013 (Click-to-Run or MSI) on Windows 7

The screenshot for the error message 1
You need to create a Microsoft Outlook profile. In Microsoft Windows, go to the Control Panel and open Mail. Click Show Profiles, and then click Add.

The screenshot for the error message 2
Cannot start Microsoft Outlook. Cannot open the Outlook window. The server is not available. Contact your administrator if this condition persists.


Outlook 2010 on Windows 8.1 or Windows 8



Disconnected


Outlook 2010 on Windows 7


No Microsoft Outlook profiles have been created. In Microsoft Windows, click the Start button, and then click Control Panel. Click User Accounts, and then click Mail. Click Show Profiles, and then click Add.


Cause
Outlook is running in compatibility mode for a different operating system.
Resolution
Disable compatibility mode by using the following steps for the appropriate Outlook installation type and version of Windows.

Outlook 2016 (MSI or Click-to-Run) on Windows 8.1, Windows 8, or Windows 7:
  1. Find Outlook.exe, which by default is in one of the following directories, depending on your installation type of Outlook and bitness of Windows and Outlook.
    • MSI-Based installation type:

      <disk drive>\Program Files\Microsoft Office\Office16\
      <disk drive>\Program Files(x86)\Microsoft Office\Office16\

    • Click-to-Run installation type:

      <disk drive>\Program Files\Microsoft Office\root\Office16\
      <disk drive>\Program Files(x86)\Microsoft Office\root\Office16\

  2. Right-click Outlook.exe, and then click Properties.
  3. Under the Compatibility tab, click to clear the Run this program in compatibility mode for option.

    Screenshot for Outlook 2016 Compatibility mode setting

  4. Click Change settings for all users.
  5. Under the Compatibility for all users tab, click to clear the Run this program in compatibility mode for opiton.

    Screenshot for Outlook 2016 Compatibility mode setting

  6. Click OK two times.

Outlook 2013 (MSI or Click-to-Run) on Windows 8.1:
  1. Find Outlook.exe, which by default is in one of the following directories, depending on your installation type of Outlook and bitness of Windows and Outlook:
    • MSI-based installation type:

      <disk drive>\Program Files\Microsoft Office\Office15\
      <disk drive>\Program Files(x86)\Microsoft Office\Office15\

    • Click-to-Run installation type:

      <disk drive>\Program Files\Microsoft Office 15\root\Office15\
      <disk drive>\Program Files(x86)\Microsoft Office 15\root\Office15\

  2. Right-click Outlook.exe, and then select Troubleshoot compatibility.
  3. Select Troubleshoot Program.

    Screenshot for Outlook 2013 Compatibility mode setting

  4. Clear all options, and then click Next.

    Screenshot for Outlook 2013 Compatibility mode setting

  5. Select the third option, No, I am done investigating the problem…, and then click Next.

    Screenshot for Outlook 2013 Compatibility mode setting

  6. Click Close.


Outlook 2013 (MSI or Click-to-Run) on Windows 8 or Windows 7:
  1. Find Outlook.exe, which by default is in one of the following directories:
    • MSI-based installation type:

      <disk drive>\Program Files\Microsoft Office\Office15\
      <disk drive>\Program Files(x86)\Microsoft Office\Office15\

    • Click-to-Run installation type:

      <disk drive>\Program Files\Microsoft Office 15\root\Office15\
      <disk drive>\Program Files(x86)\Microsoft Office 15\root\Office15\

  2. Right-click Outlook.exe, click Properties.
  3. Under the Compatibility tab, click to clear the Run this program in compatibility mode for option:

    Screenshot for Outlook 2013 Compatibility mode setting

  4. Click Change settings for all users.
  5. On the Compatibility for all users tab, click to clear the Run this program in compatibility mode for option.

    Screenshot for Outlook 2013 Compatibility mode setting

  6. Click OK two times.

Outlook 2010 on Windows 8.1, Windows 8 or Windows 7:

  1. Find Outlook.exe, which by default is in one of the following directories, depending on your bitness of Windows and Outlook:

    <disk drive>\Program Files\Microsoft Office\Office14\
    <disk drive>\Program Files(x86)\Microsoft Office\Office14\

  2. Right-click Outlook.exe, and then click Properties.
  3. Under the Compatibility tab, click to clear the Run this program in compatibility mode for option.

    Screenshot for Outlook 2010 Compatibility mode setting

  4. Click Change settings for all users.
  5. Under the Compatibility for all users tab, click to clear the Run this program in compatibility mode for option.

    Screenshot for Outlook 2010 Compatibility mode setting

  6. Click OK two times.


More information
See the following related article: Error: "Microsoft Office cannot verify the license for this product."
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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Article ID: 2968977 - Last Review: 01/13/2016 08:39:00 - Revision: 4.0

Outlook 2016, Microsoft Outlook 2013, Microsoft Outlook 2010

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