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How Long Will It Take for Microsoft to Process Claim Submitted

Summary
This article outlines the Microsoft Claim response Service Level Agreement (SLA), and provides steps to check the status of a claim in the Partner Incentive Experience. 
More information
The Microsoft Claim response SLA is 72 working hours, starting the Microsoft business day that the claim was received. 

To check the status of a claim in the Partner Incentive Experience, please follow the steps below:
  1. Log into the Partner Incentive Experience with your Microsoft account (previous Live ID).
  2. Under the Programs section, click the tile for the applicable program.
  3. Click Claims summary.
  4. Filter by Geography and Time period.
  5. A list of your Claim details will be displayed, including the Claim status.
Properties

Article ID: 2969925 - Last Review: 08/31/2015 10:31:00 - Revision: 5.0

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