Article ID: 297003 - View products that this article applies to.
This article was previously published under Q297003
This article has been archived. It is offered "as is" and will no longer be updated.
When you navigate Microsoft Internet Explorer to another Web site without determining the Japanese characters in your Word document, Microsoft Word 2000 may stop responding.
This problem can occur if all of the following conditions are true:
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/276367/ )How to obtain the latest Office 2000 service pack
To work around this problem, follow these steps in Word:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in the Word 2000 Update: April 25, 2002.
For more information about troubleshooting invalid page faults and similar error messages in Word, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/236319/ )Part 1 of "Troubleshooting invalid page faults (IPFs) and exception errors" in Word 2000
(https://support.microsoft.com/kb/236383/ )Part 2 of "Troubleshooting invalid page faults (IPFs) and exception errors" in Word 2000
(https://support.microsoft.com/kb/236423/ )Part 3: Troubleshooting invalid page faults (IPFs) and exception errors