Article ID: 297008 - View products that this article applies to.
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When an Address Book is displayed for download, the Address Book that is available for download is based on the account that you are currently logged on with, not the mailbox account that is active. In an environment in which multiple Global Address Books are available for download and the system has been set up to restrict certain global Address Books, this behavior might cause confusion for an administrator. If you log on to the network by using one account with access to a given Address book, but gain access to a separate mailbox that is associated with another account, when you attempt to download the offline Address Book, the Address Book that is available is the address book that is available for the network account that you used to log on, not the additional mailbox.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/301378/EN-US/ )XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
This behavior is by design.
This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.
This feature requires Microsoft Exchange Server. To gain access to the offline Address Book in Microsoft Outlook 2002, on the Tools menu, point to Send/Receive, and then click Download Address Book.