Users can't move items between on-premises Exchange Server 2010 mailboxes and their cloud-based archive in Outlook Web Access

Note The Hybrid Configuration wizard that's included in the Exchange Management Console in Microsoft Exchange Server 2010 is no longer supported. Therefore, you should no longer use the old Hybrid Configuration wizard. Instead, use the Office 365 Hybrid Configuration wizard that's available at For more information, see Office 365 Hybrid Configuration wizard for Exchange 2010.
In a hybrid deployment of on-premises Microsoft Exchange Server and Microsoft Exchange Online in Microsoft Office 365, users can't use Outlook Web Access to move items between their primary mailbox in Exchange Server 2010 and their cloud-based archive. 
This behavior is by design. You can’t use Outlook Web Access to move items between an on-premises Exchange Server 2010 mailbox and a cloud-based archive. 
Use Microsoft Outlook to move archived items.
Still need help? Go to the Office 365 Community website or the Exchange TechNet Forums.

Article ID: 2970120 - Last Review: 05/10/2016 09:38:00 - Revision: 4.0

Microsoft Exchange Online, Microsoft Exchange Online Archiving, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard, Microsoft Exchange Server 2010 Service Pack 3

  • o365e o365m o365022013 o365 o365a hybrid KB2970120