Exchange Server Client Connectivity Diagnostic

Summary
The Microsoft Exchange Server Client Connectivity Diagnostic collects comprehensive information that can be used to troubleshoot client connectivity issues. Use this Support Diagnostics Platform (SDP) manifest on an affected server that is running Exchange Server and that has the Client Access server role.
More information
This article describes information that the Exchange Server Client Connectivity Diagnostic may collect from your computer. This article also describes the names of the output files and supported versions of Exchange Server.

Note The information that will be collected depends on the installed version, roles, features, and configuration.

Information collected

Event logs
DescriptionFile name
Event Logs -Application and System (.csv and .evtx){ComputerName}_evt_Application.*
{ComputerName}_evt_System.*

Exchange Server and organization baseline
DescriptionFile name
All Exchange Servers - Versions and Roles{ComputerName}_AllExchangeServers*.txt
Get-ExchangeServer -Status cmdlet output{ComputerName}_ExchangeServer_FL.txt
Get-OrganizationConfig cmdlet output{ComputerName}_OrganizationConfig_FL.txt
Get-OutlookProvider cmdlet output{ComputerName}_OutlookProvider_FL.txt
Get-PowerShellVirtualDirectory cmdlet output{ComputerName}_PowerShellVirtualDirectory_FL.txt
Get-ExchangeCertificate cmdlet output{ComputerName}_ExchangeCertificate_FL.txt
Get-UserPrincipalNamesSuffix cmdlet output{ComputerName}_UserPrincipalNamesSuffix_FL.txt
Get-ActiveSyncMailboxPolicy cmdlet output{ComputerName}_ActiveSyncMailboxPolicy_FL.txt
Get-MalwareFilteringServer cmdlet output{ComputerName}_MalwareFilteringServer_FL.txt
Get-ServerHealth cmdlet output{ComputerName}_ServerHealth_FL.txt
Get-ServerComponentState cmdlet output{ComputerName}_ServerComponentState_FL.txt
Get-WorkloadManagementPolicy cmdlet output{ComputerName}_WorkloadManagementPolicy_FL.txt
Get-WorkloadPolicy cmdlet output{ComputerName}_WorkloadPolicy_FL.txt
Get-ResourcePolicy cmdlet output{ComputerName}_ResourcePolicy_FL.txt
Get-SiteMailboxProvisioningPolicy cmdlet output{ComputerName}_SiteMailboxProvisioningPolicy_FL.txt

Exchange Client Access server role
DescriptionFile name
Get-ClientAccessServer cmdlet output{ComputerName}_ClientAccessServer_FL.txt
Get-PopSettings cmdlet output{ComputerName}_PopSettings_FL.txt
Get-ImapSettings cmdlet output{ComputerName}_ImapSettings_FL.txt
Get-OutlookAnywhere cmdlet output{ComputerName}_OutlookAnywhere_FL.txt
Get-ActiveSyncVirtualDirectory cmdlet output{ComputerName}_ActiveSyncVirtualDirectory_FL.txt
Get-AutodiscoverVirtualDirectory cmdlet output{ComputerName}_AutodiscoverVirtualDirectory_FL.txt
Get-OabVirtualDirectory cmdlet output{ComputerName}_OabVirtualDirectory_FL.txt
Get-OwaVirtualDirectory cmdlet output{ComputerName}_OwaVirtualDirectory_FL.txt
Get-WebServicesVirtualDirectory cmdlet output{ComputerName}_WebServicesVirtualDirectory_FL.txt
Get-EcpVirtualDirectory cmdlet output{ComputerName}_EcpVirtualDirectory_FL.txt
HKLM:SOFTWARE\Microsoft\Rpc\RpcProxy* registry keys, values{ComputerName}_REG_RPCPROXY.txt

Exchange Client Access Web Configuration files
DescriptionFile name
ClientAccess_Autodiscover_Web.Config (.zip){ComputerName}_ClientAccess_Autodiscover_Web_Config.zip
ClientAccess_Sync_Web.Config (.zip): {ComputerName}_ClientAccess_Sync_Web_Config.zip

Exchange logging
DescriptionFile name
Logging\EWS (1 day){ComputerName}_Logs_EWS.zip
Logging\RPC Client Access (1 day){ComputerName}_Logs_RPC_Client_Access.zip
Logging\Autodiscover (1 day){ComputerName}_Logs_Autodiscover.zip
Logging\HttpProxy\EWS (1 day){ComputerName}_Logs_HttpProxy_EWS.zip
Logging\HttpProxy\EAS (1 day){ComputerName}_Logs_HttpProxy_EAS.zip
Logging\HttpProxy\Ecp (1 day){ComputerName}_Logs_HttpProxy_Ecp.zip
Logging\HttpProxy\Mapi (1 day){ComputerName}_Logs_HttpProxy_Mapi.zip
Logging\HttpProxy\Mapi\HTTP (1 day){ComputerName}_Logs_HttpProxy_MapiHTTP.zip
Logging\HttpProxy\OWA (1 day){ComputerName}_Logs_HttpProxy_OWA.zip
Logging\HttpProxy\RPCHTTP (1 day){ComputerName}_Logs_HttpProxy_RPCHTTP.zip
Logging\HttpProxy\Autodiscover (1 day){ComputerName}_Logs_HttpProxy_Autodiscover.zip
Logging\MAPI Address Book Service (1 day){ComputerName}_Logs_MAPIAddressBookService.zip
Logging\MAPI Client Access (1 day){ComputerName}_Logs_MAPIClientAccess.zip
Logging\RpcHttpW3SVC1 (1 day){ComputerName}_Logs_RpcHttp_W3SVC1.zip
Logging\RpcHttp\W3SVC2 (1 day){ComputerName}_Logs_RpcHttp_W3SVC2.zip
Logging\Diagnostics\DailyPerformanceLogs (2 days){ComputerName}_Logs_Diagnostics_DailyPerformanceLogs.zip
Logging\ADDriver\*.RpcClientAccess.Service* (newest20){ComputerName}_Logs_ADDriver_RpcClientAccess.zip
Logging\ADDriver\*.Directory.TopologyService* (newest 20){ComputerName}_Logs_ADDriver_TopologyService.zip
Logging\ADDriver\w3wp.exe_AirSync* (newest 20){ComputerName}_Logs_ADDriver_w3wp.exe_AirSync.zip
Logging\ADDriver\w3wp.exe_AutoDisc* (newest 20){ComputerName}_Logs_ADDriver_w3wp.exe_AutoDisc.zip
Logging\ADDriver\w3wp.exe_EWS* (newest 20){ComputerName}_Logs_ADDriver_w3wp.exe_EWS.zip
Logging\ADDriver\w3wp.exe_OWA* (newest 20){ComputerName}_Logs_ADDriver_w3wp.exe_OWA.zip

Exchange Server IIS information
DescriptionFile name
W3SVC logs for each site from the past two days{ComputerName}_IISLogs_W3SVC[n].zip

In addition to collecting the information that is described in these tables, this diagnostic package can detect one or more of the following symptoms:

  • Event log messages

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, see the following Microsoft Knowledge Base article:

2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
Propiedades

Id. de artículo: 2973478 - Última revisión: 09/14/2015 19:32:00 - Revisión: 4.0

Microsoft Exchange Server 2013 Service Pack 1, Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard, Microsoft Exchange Server 2010 Service Pack 3, Microsoft Exchange Server 2010 Service Pack 2, Microsoft Exchange Server 2010 Service Pack 1, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard, Microsoft Exchange Server 2007 Service Pack 3, Microsoft Exchange Server 2007 Service Pack 2, Microsoft Exchange Server 2007 Service Pack 1, Microsoft Exchange Server 2007 Enterprise Edition, Microsoft Exchange Server 2007 Standard Edition

  • kbsurveynew KB2973478
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