Article ID: 297684 - View products that this article applies to.
This article was previously published under Q297684
On a computer that runs one of the versions of Windows that is listed at the beginning of this article, if you map a drive to a network share, the mapped drive may be disconnected after a regular interval of inactivity, and Windows Explorer may display a red "X" on the icon of the mapped drive. However, if you try to access or browse the mapped drive, it reconnects quickly.
This behavior occurs because the systems can drop idle connections after a specified time-out period (by default, 15 minutes) to prevent wasting server resources on unused sessions. The connection can be re-established very quickly, if required.
To have us change the default time-out period for you on the server side, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
NOTE: You cannot change the default time-out period for Microsoft Windows 95-based computers and Microsoft Windows 98-based computers that have shared resources.
Fix it for me
To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Fix this problem
Microsoft Fix it 50494
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfTo resolve this behavior, change the default time-out period on the shared network computer. To do this, use one of the following methods.
Registry EditorWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Use Registry Editor to increase the default time-out period. To do this, follow these steps, and then quit Registry Editor:
NOTE: You cannot use this method to turn off the autodisconnect feature of the Server service. You can only use this method to change the default time-out period for the autodisconnect feature.
Locate and then click the following key in the registry:
Data type : REG_DWORD
Range : 1 to 65535 (sec)
Default value: 600 sec = 10 mins
Command LineNOTE: If you use this method, you may turn off the autotuning feature for the Server service.
To change the default time-out period for the autodisconnect feature of the Server service, open a command prompt, type the following line, and then press ENTER
net config server /autodisconnect:numberwhere number is the number of minutes that you want the server to wait before it disconnects a mapped network drive. The maximum value for this command is 65,535.
NOTE: If you set the autodisconnect value to 0 (zero), the autodisconnect feature is not turned off, and the Server service disconnects mapped network drives after only a few seconds of idle time.
To turn off the autodisconnect feature, open a command prompt, type the following line, and then press ENTER:
net config server /autodisconnect:-1
Did this fix the problem?
Some earlier programs may not save files or access data when the drive is disconnected. However, these programs function normally before the drive is disconnected.
For additional information about how to increase the default time-out period, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/138365/EN-US/ )How Autodisconnect Works in Windows NT and Windows 2000
(https://support.microsoft.com/kb/128167/EN-US/ )Server Service Configuration and Tuning
Article ID: 297684 - Last Review: November 23, 2010 - Revision: 7.1