You Cannot Add a Printer by Using the CNAME

This article was previously published under Q298692
This article has been archived. It is offered "as is" and will no longer be updated.
If you are use the Add Printer Wizard to add a new printer, the new printer is not added if you use the printer's canonical name (CNAME) instead of the server name. You receive the following error message:
Connect to Printer:
Could not connect to the printer. You either entered a printer name that was incorrect or the specified printer is no longer connected to the server.
Check Help for more information.
If you capture a network trace, you receive the following error message from remote procedure call (RPC):
NERR_DeviceNotShared "0x907"
CNAMEs are not used in managing the local server name cache.

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name   --------------------------------------------------------   26-Aug-2002  17:31  5.0.2195.6030  250,640  Localspl.dll   26-Aug-2002  17:31  5.0.2195.6030   79,632  Spoolss.dll				

To work around this problem, use the server name or Internet Protocol (IP) address instead of the CNAME.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
CNAME alias DisableStrictNameChecking

Article ID: 298692 - Last Review: 02/28/2014 04:27:56 - Revision: 3.8

Microsoft Windows 2000 Server SP1, Microsoft Windows 2000 Service Pack 3, Microsoft Windows 2000 Server SP2, Microsoft Windows 2000 Advanced Server SP1, Microsoft Windows 2000 Advanced Server SP2, Microsoft Windows 2000 Advanced Server SP3, Microsoft Windows 2000 Professional SP1, Microsoft Windows 2000 Professional SP2, Microsoft Windows 2000 Service Pack 3

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