"Sorry, couldn't set up Office" error 0xc004f200 when activating Office

Summary

When you buy a new computer that comes with both a Windows and Office (Office 2016 or Office 365) license as part of the purchase, Windows will attempt to activate itself when you start. If you attempt to redeem the install of Office 2016 or Office 365 before Windows has been activated, you may receive one of these errors:

"Sorry, we couldn't set up Office. To get support note the following information: Error Code: 0xc004f200"



OR

"Sorry, we couldn't set up Office. Check that your device is connected to the Internet and Windows is activated before trying again. To get support, note the following information: Error Code: 0xc004f200"


If you click Close, you'll receive the following message:

"Let's try that again. Something happened while trying to set up Office. You can try again, but if that doesn't work, choose Continue."



Resolution
Make sure your computer is connected to the Internet and Windows will attempt to automatically activate itself within a few minutes. To check if Windows has been activated, click Settings > System > About > System Info (under related settings) or right click on Start and then click System. Under Windows activation, it should say Windows is activated.



Note: In some cases, Windows may take up to 30 minutes to activate depending on Internet availability in your area. If you just activated Windows, you may want to wait a little bit before you activate Office to ensure that the Windows activation process has completed.


Once Windows is activated, you can start an Office application and go through the redemption process for Office by clicking Activate on the Let’s get started screen.






If you tried activating Office before Windows was activated and clicked Continue on the Let’s try that again screen, Office may be unable to confirm that you purchased Office already. To resolve this issue, you will need to wait until Windows is activated (see above) and then use a troubleshooter to modify the registry or manually edit the registry if you can't run the troubleshooter or if the troubleshooter doesn't work.

Use the troubleshooter to automatically modify the registry

Click on this link to download and use the troubleshooter. Once the troubleshooter has finished modifying the registry, do the following:
  • Verify you have Internet access.
  • Verify that Windows is activated.
  • Start any Office application to restart the Office setup wizard and click Activate.


Manually edit the registry

Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

  1. Make sure that Office applications are closed (including any Office setup wizards).
  2. Launch “regedit” (either from a command line or by typing “regedit” as a search after clicking the Windows Start Menu).


  3. You will likely be prompted to continue in a “User Account Control” window. Click Yes to continue.


  4. Navigate to the following two locations using the folder structure in the left pane. If the second location does not exist, then you can ignore the second location.


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\OEM\OOBEMode

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\OEM\OOBEMode


  5. For both locations, double-click on the registry entry in the right pane to change the value.


  6. For both locations, change the value from OEM to OEMTA and click OK, then close the Registry Editor.


  7. Make sure you have completed steps 5 and 6 for both locations (if they both exist).
  8. Make sure that Windows is activated and that you have Internet access, then launch any Office application to restart the Office setup wizard.

More information
Search Office Support KB articles: http://office.microsoft.com/support/
Search Office Community Support: http://answers.microsoft.com
AFO
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Article ID: 2987484 - Last Review: 08/22/2016 13:50:00 - Revision: 6.0

  • KB2987484
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