A Residential Gateway Device That Cannot Be Controlled Is Displayed on a Windows Me-Based Client

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
A Windows Millennium Edition (Me)-based computer that is configured as an Internet Connection Sharing (ICS) client computer can detect a residential gateway device, yet the device cannot be controlled.

The residential gateway device is displayed in the system tray when the device is first detected. Then, Windows prompts you with the message "Click here to find out more." However, your only option is to use the connectoid, which does not function properly.
This behavior can occur if the ICS host is a Windows XP-based computer, which does not have a presentation page. On your computer, if you have a Universal Plug and Play device that does not have a presentation page, the computer can detect the device, but the computer is unable to control the device.NOTE: If the Windows Me-based computer does not have Universal Plug and Play support installed. This is not installed by default.
This behavior is by design.

Article ID: 298757 - Last Review: 01/12/2015 18:14:37 - Revision: 2.0

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbnosurvey kbarchive kbenv kbprb KB298757