"Sorry, you cannot access this document" error when a guest link is used to access a SharePoint Online document

PROBLEM
Consider the following scenario:
  • In a Microsoft SharePoint Online library, you click Library Settings and then click Versioning settings.
  • For the Document Version History setting, you select Create major and minor (draft) versions.
  • For the Draft Item Security setting, you select Only users who can edit items.
  • You click SHARE, click Get a link for a document in the library, and then click View link - no sign-in required.
  • You share the link with a user, and the user browses to the URL for the shared document.
In this scenario, the user receives the following message:

Sorry, something went wrong

Sorry, you cannot access this document. Please contact the person who shared it with you.
WORKAROUND
To work around this issue, take one of the following actions:
  • Publish the affected document.
  • Change the Draft Item Security setting to Any user who can read items for the affected library.
For more information about versioning and versioning settings, go to the following Microsoft website:
MORE INFORMATION
This issue occurs when you provide read access to a document that uses draft item security. With this kind of security, only users who have edit abilities can access the document.

Still need help? Go to the Office 365 Community website.
Properties

Article ID: 2990807 - Last Review: 03/16/2016 17:39:00 - Revision: 4.0

Microsoft SharePoint Online

  • o365 o365e o365p o365a o365m o365022013 kbbug kbnofix KB2990807
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