You cannot send messages that contain an attachment in Outlook 2000 or Outlook Express 5.5 for Windows 2000

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In Outlook 2000, if you attempt to send a message that contains file attachments, the message may remain in the Outbox even though you click Send/Receive.

In Outlook Express 5.5, if you attempt to send a message that contains file attachments, you may receive the following error message:
Error 0x800ccc13
Socket write error
This behavior can be caused by an Internet filtering program, for example, Net Nanny.
To resolve this behavior, reconfigure the Internet filtering program to allow attachments. If that is not possible, either deactivate or remove the filtering program.

To deactivate the Net Nanny program:
  1. On the Windows taskbar, right-click the Net Nanny icon, and then click Deactivate.
  2. When the Net Nanny program prompts you for the administrator password, type the password, and then click OK. The color of the Net Nanny icon in the status area changes to blue, indicating that the Net Nanny program is deactivated.
To view information from the Net Nanny User Guide, visit the following Net Nanny Web site:
More information
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Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 299506 - Last Review: 01/12/2015 18:16:40 - Revision: 1.0

Microsoft Outlook 2000 Standard Edition

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