This article was previously published under Q299606
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
When you install Microsoft Office 2000 on a Microsoft Windows 2000 NTFS volume, you may receive the following error message:
Error 1932 Windows installer service cannot update the protected Windows file.
When you open the Verboselog.txt log file, you see text similar to the following:
MSI (s) (B4:34): Protected file - requesting installation by SFP: c:\program files\common files\microsoft shared\web server extensions\40\bots\vinavbar\fp4avnb.dll Error 1932. The Windows Installer service cannot update the protected Windows file. Package version: , OS Protected version: , SFP Error: 1223 MSI (s) (B4:34): Product: Microsoft Office 2000 SR-1 Premium -- Error 1932. The Windows Installer service cannot update the protected Windows file. Package version: , OS Protected version: , SFP Error: 1223
NOTE: The file name in question may vary.
You can create a verbose log file by using a command line similar to the following:
d:\setup.exe /L*V c:\verboselog.txt
This behavior can occur if Office needs an operating system file that is missing. This issue can be caused by a damaged operating system or a hardware problem.
To resolve this issue, use one of the following methods.
Check the Hardware Compatibility List (HCL)
Make sure that you are using hardware that is supported and that you have the latest software updates. Check the Hardware Compatibility List (HCL) at the following Microsoft Web site: