"You only have administrative or read-only access to your organization" error when you configure Microsoft Dynamics CRM for Microsoft Office Outlook

When you try to configure Microsoft Dynamics CRM for Microsoft Office Outlook, you receive the following error message:

“You only have administrative or read-only access to your organization. To configure the organization with Outlook, you must have read-write access” 
The Microsoft Dynamics CRM user's access-mode is not set to read-write (administrative or read-only). This is common if the user has been set as administrator only in Office 365.
In the Microsoft Dynamics CRM organization, set the option of the user to have their access-mode set to read-write.

The user needs a CRM Online license assigned as well. To assign a Microsoft Dynamics CRM Online license, sign into http://portal.office.com as a user with O365 administrative privileges and assign a Microsoft Dynamics CRM Online license to your user account. It may take a few minutes before the license information synchronizes from Office 365 to Microsoft Dynamics CRM Online.

For detailed steps on how to assign a license in Office 365, refer to the following article:

Assign or unassign licenses for Office 365 for business
More information
If you are still encountering issues connecting CRM for Outlook to your CRM Online organization, a diagnostic tool is available to help diagnose the issue:

CRM for Outlook Configuration Diagnostic
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 2997751 - Last Review: 02/04/2016 18:27:00 - Revision: 3.0

Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM 2016

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