“We can't connect to your CRM server.” error when configuring Microsoft Dynamics CRM for Microsoft Office Outlook

Symptoms
When attempting to configure Microsoft Dynamics CRM for Microsoft Office Outlook, you receive the following error:

“We can't connect to your CRM server. Ensure that your date and time settings are correct on your computer.”
Cause
Your computer's date/time is out of sync with the server by more than 5 minutes.
Resolution
  1. Exit the CRM Configuration Wizard.
  2. Change the operating system date and time. To do this, use one of the following methods.

    Method 1: Manually change the operating system time


    Note
    The following steps are for Windows 7 or Windows Server 2008 operating systems. To change the date and time in Windows XP manually, please refer to the Windows XP Help manual.
    1. Click Start, click Control Panel, click Clock, Language, and Region, and then click Date and Time.
    2. In the Date and Time dialog box, click Change date and time to change the date and time settings. For example, click a date such as February 1, 2011 from the calendar, and change the time.
    3. Click OK.
    4. Click Change time zone, and then select your time zone.
    5. Click OK.

    Method 2: Configure the operating system time to synchronize with an Internet time server
    1. Click Start, click Control Panel, click Clock, Language, and Region, and then click Date and Time.
    2. In the Date and Time dialog box, click the Internet Time tab, and then click Change Settings.
    3. Click to select the Synchronize with an Internet Time Server check box, select a time server, click Update Now, and then click OK.

    Method 3: Use a command to sync time with the domain if the computer is a member of a domain
    1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as Administrator.
    2. At the command prompt, type the following text, and then press Enter:
      net time [{\\ComputerName | /domain[:DomainName] | /rtsdomain[:DomainName]}] [/set]
      If you do not know the ComputerName or the Domain Name, try the following simple command:
      net time /set
      Then, type Y to finish the change:


    For more information about the net time command, visit the following Microsoft website:
Method 4: Force a synchronization of the Network Time Protocol (NTP) client if the computer uses an NTP client to sync with an NTP server


On the Microsoft Dynamics CRM web server, open IIS Manager, and limit the CRM Website to one http binding or one https binding, or both. To do this, follow these steps:
  1. Click Start, click Run, and type inetmgr in the Open box.
  2. Expand Sites, and then click the Microsoft Dynamics CRM website.
  3. In the Actions Pane, click Bindings.
  4. In the Site Bindings window, make that you only have one http binding type or only one https binding type, or both. If you have multiple http bindings or multiple https bindings, or both, the multiple bindings must be removed.

Note The binding that should remain is the binding that is defined in the Deployment Manager. To check for the correct URLs, open the Deployment Manager, right-click Microsoft Dynamics CRM, select Properties, and then click the Web Address tab.

Note If Internet Facing Deployment (IFD) is used, the certificate that matches your IFD settings should be retained.
More information
If you are still encountering issues connecting CRM for Outlook to your CRM Online organization, a diagnostic tool is available to help diagnose the issue:

CRM for Outlook Configuration Diagnostic
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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Article ID: 2997754 - Last Review: 02/04/2016 03:39:00 - Revision: 3.0

Microsoft Dynamics CRM 2013

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