Article ID: 299907 - View products that this article applies to.
This article was previously published under Q299907
After you upgrade Microsoft Internet Explorer, you may not be able to remove (uninstall) the upgrade. The option to restore the previous Windows configuration may not be available in the Add/Remove Programs tool in Control Panel.
This issue may occur if all the following conditions are true:
To work around this issue, use one of the following methods.
Method 1Remove the Windows 2000 service pack. After you do this, the option to remove Internet Explorer appears in the Add/Remove Programs tool.
Method 2If you cannot remove the service pack or if the option to remove Internet Explorer does not appear in the Add/Remove Programs tool, perform an in-place upgrade of Windows 2000, and then reinstall the latest Windows 2000 service pack and the latest version of Internet Explorer.
To perform an in-place upgrade, follow these steps:
(https://support.microsoft.com/kb/292175/EN-US/ )How to Perform an In-Place Upgrade of Windows 2000
For additional information about the latest service pack for Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
260910For additional information about a similar issue with a similar cause, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
303485For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/303485/EN-US/ )Option to Restore the Previous Windows Configuration Is Not Available in Add/Remove Programs
(https://support.microsoft.com/kb/277624/EN-US/ )Updated Versions of Internet Explorer Not Listed in Add/Remove Programs
(https://support.microsoft.com/kb/296822/EN-US/ )Windows 2000 Service Pack 2 Does Not Appear in Add/Remove Programs List
Article ID: 299907 - Last Review: October 30, 2006 - Revision: 4.1