SharePoint on-premises content isn’t displayed in SharePoint Online search results

PROBLEM
Consider the following scenario.
  • You configure inbound Hybrid Search to return results in SharePoint Online from a Microsoft SharePoint 2013 on-premises environment.
  • When a user performs a query from a SharePoint Online site, only results from the SharePoint Online sites are displayed. No results are returned from SharePoint 2013 on-premises.
  • You deploy the April 2014 Cumulative Update or a later cumulative update to your SharePoint 2013 on-premises farm.
  • An administrator edits the query rule that's associated with the result sources in SharePoint Online. Then, the administrator opens Query Builder from the result block. However, this triggers the following error:
    1 3/4 System.Net.WebException: The remote server .returned an error: (401) Unauthorized. at System.Net.HttpWebRequest.GetResponse() at Microsoft.SharePoint.Client.SPWebRequestExecutor.Execute() at Microsoft.SharePoint.Client.ClientContext.GetFormDigestInfoPrivate() at Microsoft.SharePoint.Client.ClientContext.EnsureFormDigest() at Microsoft.SharePoint.Client.ClientContext.ExecuteQuery() at Microsoft.Office.Server.Search.RemoteSharepoint.RemoteSharepointEvaluator.RemoteSharepointProducer.RetrieveDataFromRemoteServer(Object unused) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at Microsoft.Office.Server.Search.RemoteSharepoint.RemoteSharepointEvaluator.RemoteSharepointProducer.ProcessRecordCore(IRecord record)
WORKAROUND
To work around this issue, change your SharePoint on-premises identity provider so that it works with SharePoint Online. To do this, run the following cmdlet on your on-premises SharePoint 2013 farm:
$config = Get-SPSecurityTokenServiceConfig$config.AuthenticationPipelineClaimMappingRules.AddIdentityProviderNameMappingRule("OrgId Rule", [Microsoft.SharePoint.Administration.Claims.SPIdentityProviderTypes]::Forms, "membership", "urn:federation:microsoftonline")$config.Update()
MORE INFORMATION
In the scenario that's described in the "Symptoms" section, the following exception is logged in the Unified Logging Service (ULS) log: 
w3wp.exe (0x48E4) 0x08A4 SharePoint Portal Server User Profiles ae0sx Unexpected Error trying to search in the UPA. The exception message is 'System.ArgumentException: Exception of type 'System.ArgumentException' was thrown. Parameter name: value at Microsoft.SharePoint.Administration.Claims.SPIdentityProviders.GetIdentityProviderType(String value) at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.SearchUsingNameIdOrThrow(UserProfileManager upManager, String nameId, String nameIdIssuer) at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetSingleUserProfileFromClaimsList(UserProfileManager upManager, IEnumerable`1 identityClaims)'(0x48E4) 0x08A4 SharePoint Portal Server User Profiles ae0su High The set of claims could not be mapped to a single user identity. Exception Exception of type 'System.ArgumentException' was thrown. Parameter name: value has occured. a53bac9c-(0x48E4) 0x08A4 SharePoint Foundation Claims Authentication ae0tc High The registered mappered failed to resolve to one identity claim. Exception: System.InvalidOperationException: Exception of type 'System.ArgumentException' was thrown. Parameter name: value ---> System.ArgumentException: Exception of type 'System.ArgumentException' was thrown. Parameter name: value at Microsoft.SharePoint.Administration.Claims.SPIdentityProviders.GetIdentityProviderType(String value) at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.SearchUsingNameIdOrThrow(UserProfileManager upManager, String nameId, String nameIdIssuer) at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetSingleUserProfileFromClaimsList(UserProfileManager upManager, IEnumerable`1 identityClaims) --- End of inner exception stack trace --- at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetSingleUserProfileFromClaimsList(UserProfileManager upManager, IEnumerable`1 identityClaims) at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.<>c__DisplayClass2.<GetMappedIdentityClaim>b__0() at Microsoft.SharePoint.SPSecurity.<>c__DisplayClass5.<RunWithElevatedPrivileges>b__3() at Microsoft.SharePoint.Utilities.SecurityContext.RunAsProcess(CodeToRunElevated secureCode) at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(WaitCallback secureCode, Object param) at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(CodeToRunElevated secureCode) at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetMappedIdentityClaim(Uri context, IEnumerable`1 identityClaims) at Microsoft.SharePoint.IdentityModel.SPIdentityClaimMapperOperations.GetClaimFromExternalMapper(Uri contextUri, List`1 claims)(0x48E4) 0x08A4 SharePoint Foundation Claims Authentication af3zp Unexpected STS Call Claims Saml: Problem getting output claims identity. Exception: 'System.InvalidOperationException: Exception of type 'System.ArgumentException' was thrown. Parameter name: value ---> System.ArgumentException: Exception of type 'System.ArgumentException' was thrown. Parameter name: value at Microsoft.SharePoint.Administration.Claims.SPIdentityProviders.GetIdentityProviderType(String value) at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.SearchUsingNameIdOrThrow(UserProfileManager upManager, String nameId, String nameIdIssuer) at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetSingleUserProfileFromClaimsList(UserProfileManager upManager, IEnumerable`1 identityClaims) --- End of inner exception stack trace --- at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetSingleUserProfileFromClaimsList(UserProfileManager upManager, IEnumerable`1 identityClaims) at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.<>c__DisplayClass2.<GetMappedIdentityClaim>b__0() at Microsoft.SharePoint.SPSecurity.<>c__DisplayClass5.<RunWithElevatedPrivileges>b__3() at Microsoft.SharePoint.Utilities.SecurityContext.RunAsProcess(CodeToRunElevated secureCode) at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(WaitCallback secureCode, Object param) at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(CodeToRunElevated secureCode) at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetMappedIdentityClaim(Uri context, IEnumerable`1 identityClaims) at Microsoft.SharePoint.IdentityModel.SPIdentityClaimMapperOperations.GetClaimFromExternalMapper(Uri contextUri, List`1 claims) at Microsoft.SharePoint.IdentityModel.SPIdentityClaimMapperOperations.ResolveUserIdentityClaim(Uri contextUri, ClaimCollection inputClaims) at Microsoft.SharePoint.IdentityModel.SPIdentityClaimMapperOperations.GetIdentityClaim(Uri contextUri, ClaimCollection inputClaims, SPCallingIdentityType callerType) at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.GetLogonIdentityClaim(SPRequestInfo requestInfo, IClaimsIdentity inputIdentity, IClaimsIdentity outputIdentity, SPCallingIdentityType callerType) at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.EnsureSharePointClaims(SPRequestInfo requestInfo, IClaimsIdentity outputIdentity, SPCallingIdentityType callerType) at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.AugmentOutputIdentityForRequest(SPRequestInfo requestInfo, IClaimsIdentity outputIdentity) at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.GetOutputClaimsIdentity(IClaimsPrincipal principal, RequestSecurityToken request, Scope scope)'. 

This is a known issue when you deploy the April 2014 Cumulative Update or later cumulative updates on your on-premises SharePoint 2013 farm.

For more information about how to configure hybrid search for SharePoint Server 2013, go to the following Microsoft website:

Still need help? Go to the Office 365 Community website.
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Article ID: 3000380 - Last Review: 03/15/2016 21:37:00 - Revision: 5.0

Microsoft SharePoint Online, Microsoft SharePoint Server 2013

  • o365 o365e o365p o365a o365m o365022013 kbbug KB3000380
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