This article was previously published under Q300252
This article has been archived. It is offered "as is" and will no longer be updated.
When you open a password-protected Microsoft PowerPoint presentation
as read-only, and then try to print the presentation, you may not be able to
print the presentation.
This problem occurs because PowerPoint cannot initialize
the printer and print the presentation after you open a presentation as
Service Pack Information
This problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office
XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The Global version of this fix should have the
following file attributes or later:
Date Time Size File name
14-Oct-2002 22:49 1,889,252 Powerpnt.msp
14-Oct-2002 23:09 7,982,592 Powerpnt_admin.msp
After the hotfix is installed, the Global version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
11-Oct-2002 22:14 10.0.4608.0 5,978,696 Powerpnt.exe
This fix is
a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have
Office XP SP-2 installed. For additional information about Office XP SP-2,
click the following article number to see the article in the Microsoft
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office XP SP-2 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
To work around this problem, click Print
on the Standard toolbar to print the presentation when you
open a password-protected presentation as read-only.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Office XP Service Pack