You receive an error message when you attempt to establish a Remote Desktop connection to connect to another computer

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q300470
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When attempting to establish a Remote Desktop connection to connect to another computer, you may receive the following error message:
You cannot initiate a Remote Desktop Connection because the Windows logon software on the remote computer has been replaced by incompatible software

path to Graphical Identification and Authentication file

To correct this problem, please have the administrator of the remote computer contact the program vendor for a version that is compatible with Windows.
CAUSE
This problem can occur if the Graphical Identification and Authentication file (by default, Msgina.dll) that is installed on the remote computer is not compatible with Remote Desktop.
RESOLUTION
To resolve this problem, contact the manufacturer of the incompatible Graphical Identification and Authentication file to inquire about the availability of a version of this file that is compatible with Windows XP, or uninstall the software that has replaced the Graphical Identification and Authentication file.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
To determine the manufacturer or program that has installed the incompatible Graphical Identification and Authentication file:
  1. Use Windows Explorer to locate the file that is referenced in the "Symptoms" section of this article.
  2. Right-click the file, and then click Properties.
  3. Click the Detailed Version Information tab.
gina
Properties

Article ID: 300470 - Last Review: 12/06/2015 03:04:06 - Revision: 2.1

Microsoft Windows XP Professional, Microsoft Remote Desktop Connection Client for Windows 1.0, Microsoft Windows Remote Desktop Connection for Macintosh

  • kbnosurvey kbarchive kberrmsg kbprb KB300470
Feedback