"HTTP Error 500.19" error when you browse an IIS 8.5 website in Windows

Symptoms
Consider the following scenario:
  • You run an Internet Information Services (IIS) 8.5-based web application in Windows 8.1, Windows Server 2012 R2, or Windows Server 2012.
  • There are many files in one or more of the application folders, and the files are changed frequently.
In this scenario, the IIS worker process crashes. Additionally, users who browse to the website receive an "HTTP Error 500.19" error message together with a "0x80070006" error code.
Resolution
To resolve this issue, we have released an update rollup and hotfixes for Windows 8.1 and Windows Server 2012 R2.

Before you install this hotfix, check the prerequisites.

Shall I choose hotfix or update rollup?

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2

To resolve this issue, install the update rollup that is dated November 2014.

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 8.1, Windows Server 2012 R2, or Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 on Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows Server 2012

Note The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Administration.configNot applicable18,69025-Jul-201220:38Not applicable
Admwprox.dll8.0.9200.1638456,83226-Jul-201203:05x64
Ahadmin.dll8.0.9200.1638460,41626-Jul-201203:05x64
Appcmd.exe8.0.9200.16384110,08026-Jul-201203:08x64
Appcmd.xmlNot applicable3,65402-Jun-201214:30Not applicable
Applicationhost.configNot applicable9,61102-Jun-201214:30Not applicable
Appobj.dll8.0.9200.16384368,64026-Jul-201203:05x64
Aspnetca.exe8.0.9200.16384128,51226-Jul-201203:08x64
Aspnet_schema.xmlNot applicable43,10502-Jun-201214:30Not applicable
Certobj.dll8.0.9200.1638473,21626-Jul-201203:05x64
Ftp_rscaext.xmlNot applicable2,68502-Jun-201214:30Not applicable
Ftp_schema.xmlNot applicable31,31104-Jun-201522:47Not applicable
Fx_schema.xmlNot applicable27,36202-Jun-201214:30Not applicable
Iismig.dll8.0.9200.16384316,92826-Jul-201203:07x64
Iisreg.dll8.0.9200.16384109,05626-Jul-201203:05x64
Iisres.dll8.0.9200.16384220,16026-Jul-201202:34x64
Iisreset.exe8.0.9200.1638417,40826-Jul-201203:08x64
Iisrstap.dll8.0.9200.1638411,77626-Jul-201203:05x64
Iisrstas.exe8.0.9200.1638435,32826-Jul-201203:08x64
Iisrtl.dll8.0.9200.16384190,46426-Jul-201203:05x64
Iissetup.exe8.0.9200.16384174,59226-Jul-201203:08x64
Iissyspr.dll8.0.9200.1638463,48826-Jul-201203:05x64
Iisutil.dll8.0.9200.21738300,03204-Jan-201607:18x64
Iis_schema.xmlNot applicable87,69002-Jun-201214:30Not applicable
Nativerd.dll8.0.9200.21738523,77604-Jan-201607:19x64
Redirection.configNot applicable49002-Jun-201214:30Not applicable
Rsca.dll8.0.9200.1638431,23226-Jul-201203:07x64
Rscaext.dll8.0.9200.1638455,29626-Jul-201203:07x64
Rscaext.xmlNot applicable8,47602-Jun-201214:30Not applicable
Uihelper.dll8.0.9200.16384186,36826-Jul-201203:07x64
W3ctrlps.dll8.0.9200.1638414,33626-Jul-201203:07x64
Wamregps.dll8.0.9200.1638415,87226-Jul-201203:07x64
Webdav_schema.xmlNot applicable4,75702-Jun-201214:30Not applicable
Admwprox.dll8.0.9200.1638452,73626-Jul-201203:17x86
Ahadmin.dll8.0.9200.1638423,55226-Jul-201203:17x86
Appcmd.exe8.0.9200.1638496,25626-Jul-201203:20x86
Appcmd.xmlNot applicable3,65402-Jun-201214:30Not applicable
Appobj.dll8.0.9200.16384311,80826-Jul-201203:17x86
Aspnetca.exe8.0.9200.16384116,22426-Jul-201203:20x86
Certobj.dll8.0.9200.1638459,90426-Jul-201203:18x86
Iismig.dll8.0.9200.16384272,89626-Jul-201203:19x86
Iisreg.dll8.0.9200.1638484,99226-Jul-201203:18x86
Iisres.dll8.0.9200.16384220,16026-Jul-201202:43x86
Iisreset.exe8.0.9200.1638415,87226-Jul-201203:20x86
Iisrstap.dll8.0.9200.163849,72826-Jul-201203:18x86
Iisrtl.dll8.0.9200.16384156,16026-Jul-201203:18x86
Iissetup.exe8.0.9200.16384147,45626-Jul-201203:20x86
Iissyspr.dll8.0.9200.1638453,24826-Jul-201203:18x86
Iisutil.dll8.0.9200.21738220,67204-Jan-201607:42x86
Nativerd.dll8.0.9200.21738359,93604-Jan-201607:42x86
Rsca.dll8.0.9200.1638426,11226-Jul-201203:19x86
Rscaext.dll8.0.9200.1638452,73626-Jul-201203:19x86
Uihelper.dll8.0.9200.16384140,80026-Jul-201203:20x86
W3ctrlps.dll8.0.9200.1638410,24026-Jul-201203:20x86
Wamregps.dll8.0.9200.1638410,75226-Jul-201203:20x86

Windows 8.1 and Windows Server 2012 R2

Note The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Administration.configNot applicable18,69021-Aug-201323:57Not applicable
Admwprox.dll8.5.9600.1739651,20008-Oct-201406:34x86
Ahadmin.dll8.5.9600.1739625,60008-Oct-201405:50x86
Appcmd.exe8.5.9600.17396108,03208-Oct-201406:30x86
Appcmd.xmlNot applicable3,81001-Jul-201316:49Not applicable
Applicationhost.configNot applicable9,61118-Jun-201312:18Not applicable
Appobj.dll8.5.9600.17396350,72008-Oct-201406:11x86
Aspnetca.exe8.5.9600.17396124,41608-Oct-201406:15x86
Aspnet_schema.xmlNot applicable43,10518-Jun-201312:19Not applicable
Certobj.dll8.5.9600.1739660,92808-Oct-201406:13x86
Ftp_rscaext.xmlNot applicable2,68518-Jun-201312:19Not applicable
Ftp_schema.xmlNot applicable31,31101-Apr-201403:40Not applicable
Fx_schema.xmlNot applicable27,36218-Jun-201312:19Not applicable
Iismig.dll8.5.9600.17396281,60008-Oct-201406:09x86
Iisreg.dll8.5.9600.1739684,99208-Oct-201406:43x86
Iisres.dll8.5.9600.16384229,37622-Aug-201304:15x86
Iisreset.exe8.5.9600.1739615,87208-Oct-201406:39x86
Iisrstap.dll8.5.9600.173969,72808-Oct-201406:37x86
Iisrstas.exe8.5.9600.1739632,25608-Oct-201406:31x86
Iisrtl.dll8.5.9600.17396168,96008-Oct-201406:33x86
Iissetup.exe8.5.9600.17396156,16008-Oct-201406:05x86
Iissyspr.dll8.5.9600.1739652,22408-Oct-201406:28x86
Iisutil.dll8.5.9600.17396240,12808-Oct-201405:45x86
Iis_schema.xmlNot applicable90,72818-Jun-201312:19Not applicable
Nativerd.dll8.5.9600.17396389,63208-Oct-201405:44x86
Redirection.configNot applicable49018-Jun-201312:19Not applicable
Rsca.dll8.5.9600.1739629,18408-Oct-201406:33x86
Rscaext.dll8.5.9600.1739652,22408-Oct-201406:32x86
Rscaext.xmlNot applicable8,47618-Jun-201312:19Not applicable
Uihelper.dll8.5.9600.17396150,52808-Oct-201406:25x86
W3ctrlps.dll8.5.9600.1739611,26408-Oct-201406:44x86
Wamregps.dll8.5.9600.1739611,26408-Oct-201406:34x86
Webdav_schema.xmlNot applicable4,75718-Jun-201312:20Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Administration.configNot applicable18,69022-Aug-201307:01Not applicable
Admwprox.dll8.5.9600.1739655,80808-Oct-201407:18x64
Ahadmin.dll8.5.9600.1739663,48808-Oct-201406:15x64
Appcmd.exe8.5.9600.17396121,34408-Oct-201407:13x64
Appcmd.xmlNot applicable3,81001-Jul-201316:49Not applicable
Applicationhost.configNot applicable9,61118-Jun-201314:43Not applicable
Appobj.dll8.5.9600.17396408,06408-Oct-201406:47x64
Aspnetca.exe8.5.9600.17396137,72808-Oct-201406:53x64
Aspnet_schema.xmlNot applicable43,10518-Jun-201314:43Not applicable
Certobj.dll8.5.9600.1739672,19208-Oct-201406:50x64
Ftp_rscaext.xmlNot applicable2,68518-Jun-201314:44Not applicable
Ftp_schema.xmlNot applicable31,31101-Apr-201403:40Not applicable
Fx_schema.xmlNot applicable27,36218-Jun-201314:43Not applicable
Iismig.dll8.5.9600.17396327,68008-Oct-201406:44x64
Iisreg.dll8.5.9600.17396109,05608-Oct-201407:29x64
Iisres.dll8.5.9600.16384229,37622-Aug-201311:44x64
Iisreset.exe8.5.9600.1739617,92008-Oct-201407:23x64
Iisrstap.dll8.5.9600.1739612,80008-Oct-201407:21x64
Iisrstas.exe8.5.9600.1739636,35208-Oct-201407:13x64
Iisrtl.dll8.5.9600.17396202,24008-Oct-201407:16x64
Iissetup.exe8.5.9600.17396183,80808-Oct-201406:39x64
Iissyspr.dll8.5.9600.1739662,97608-Oct-201407:10x64
Iisutil.dll8.5.9600.17396297,98408-Oct-201406:08x64
Iis_schema.xmlNot applicable90,72818-Jun-201314:43Not applicable
Nativerd.dll8.5.9600.17396517,63208-Oct-201406:07x64
Redirection.configNot applicable49018-Jun-201314:43Not applicable
Rsca.dll8.5.9600.1739633,79208-Oct-201407:16x64
Rscaext.dll8.5.9600.1739656,32008-Oct-201407:15x64
Rscaext.xmlNot applicable8,47618-Jun-201314:43Not applicable
Uihelper.dll8.5.9600.17396194,04808-Oct-201407:07x64
W3ctrlps.dll8.5.9600.1739615,36008-Oct-201407:30x64
Wamregps.dll8.5.9600.1739615,87208-Oct-201407:18x64
Webdav_schema.xmlNot applicable4,75718-Jun-201314:45Not applicable
Admwprox.dll8.5.9600.1739651,20008-Oct-201406:34x86
Ahadmin.dll8.5.9600.1739625,60008-Oct-201405:50x86
Appcmd.exe8.5.9600.17396108,03208-Oct-201406:30x86
Appcmd.xmlNot applicable3,81001-Jul-201316:49Not applicable
Appobj.dll8.5.9600.17396350,72008-Oct-201406:11x86
Aspnetca.exe8.5.9600.17396124,41608-Oct-201406:15x86
Certobj.dll8.5.9600.1739660,92808-Oct-201406:13x86
Iismig.dll8.5.9600.17396281,60008-Oct-201406:09x86
Iisreg.dll8.5.9600.1739684,99208-Oct-201406:43x86
Iisres.dll8.5.9600.16384229,37622-Aug-201304:15x86
Iisreset.exe8.5.9600.1739615,87208-Oct-201406:39x86
Iisrstap.dll8.5.9600.173969,72808-Oct-201406:37x86
Iisrtl.dll8.5.9600.17396168,96008-Oct-201406:33x86
Iissetup.exe8.5.9600.17396156,16008-Oct-201406:05x86
Iissyspr.dll8.5.9600.1739652,22408-Oct-201406:28x86
Iisutil.dll8.5.9600.17396240,12808-Oct-201405:45x86
Nativerd.dll8.5.9600.17396389,63208-Oct-201405:44x86
Rsca.dll8.5.9600.1739629,18408-Oct-201406:33x86
Rscaext.dll8.5.9600.1739652,22408-Oct-201406:32x86
Uihelper.dll8.5.9600.17396150,52808-Oct-201406:25x86
W3ctrlps.dll8.5.9600.1739611,26408-Oct-201406:44x86
Wamregps.dll8.5.9600.1739611,26408-Oct-201406:34x86

Additional file information

x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,000
Date (UTC)09-Oct-2014
Time (UTC)07:27
PlatformNot applicable
File nameX86_49a189f243614cacef42c9953f19e287_31bf3856ad364e35_6.3.9600.17396_none_41d26e90843c94dc.manifest
File versionNot applicable
File size707
Date (UTC)09-Oct-2014
Time (UTC)07:27
PlatformNot applicable
File nameX86_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.17396_none_a580512bd07254ca.manifest
File versionNot applicable
File size76,561
Date (UTC)09-Oct-2014
Time (UTC)07:31
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_019ddd5fe2edda7e2bac6cfe639479a5_31bf3856ad364e35_6.3.9600.17396_none_f60f26f9fbbcda63.manifest
File versionNot applicable
File size711
Date (UTC)09-Oct-2014
Time (UTC)07:27
PlatformNot applicable
File nameAmd64_b63dabc7828abb4c54a946a0f60aa5e2_31bf3856ad364e35_6.3.9600.17396_none_017abe5ca65a4fa5.manifest
File versionNot applicable
File size711
Date (UTC)09-Oct-2014
Time (UTC)07:27
PlatformNot applicable
File nameAmd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.17396_none_019eecaf88cfc600.manifest
File versionNot applicable
File size76,567
Date (UTC)09-Oct-2014
Time (UTC)07:27
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,445
Date (UTC)09-Oct-2014
Time (UTC)07:27
PlatformNot applicable
File nameWow64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.17396_none_0bf39701bd3087fb.manifest
File versionNot applicable
File size67,088
Date (UTC)09-Oct-2014
Time (UTC)07:27
PlatformNot applicable
x64 Windows Server 2012
File propertyValue
File nameAmd64_02383bf8019406a45a881d98202fa6a8_31bf3856ad364e35_6.2.9200.21738_none_1c4b0bbfb710e5e8.manifest
File versionNot applicable
File size711
Date (UTC)05-Jan-2016
Time (UTC)21:51
PlatformNot applicable
File nameAmd64_030802709cbb76adb9a70f98548fcf66_31bf3856ad364e35_6.2.9200.21738_none_f58ecdbec05d3bdf.manifest
File versionNot applicable
File size1,064
Date (UTC)05-Jan-2016
Time (UTC)21:51
PlatformNot applicable
File nameAmd64_181a93124ce68f35d694b44399f0cd63_31bf3856ad364e35_6.2.9200.21738_none_b3f7b9577f6cd46d.manifest
File versionNot applicable
File size711
Date (UTC)05-Jan-2016
Time (UTC)21:51
PlatformNot applicable
File nameAmd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.2.9200.21738_none_6a76b6a2578817ca.manifest
File versionNot applicable
File size72,501
Date (UTC)05-Jan-2016
Time (UTC)21:51
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size12,872
Date (UTC)05-Jan-2016
Time (UTC)21:51
PlatformNot applicable
File nameWow64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.2.9200.21738_none_74cb60f48be8d9c5.manifest
File versionNot applicable
File size63,094
Date (UTC)05-Jan-2016
Time (UTC)21:51
PlatformNot applicable
Properties

Article ID: 3007507 - Last Review: 02/10/2016 00:57:00 - Revision: 3.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows Server 2012 Datacenter, Windows Server 2012 Standard, Windows Server 2012 Essentials, Windows Server 2012 Foundation

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