No desktop alerts (toast notifications) if the Outlook Start menu shortcut is missing

Symptoms
If you have Microsoft Outlook 2013 or Outlook 2016 running on Windows Server 2012 or Windows 8, you no longer receive new email desktop alerts (toast notifications). Additionally, Outlook is no longer listed under Search and Apps Notifications.
Cause
This issue may occur for one of the following reasons:
  • The Outlook shortcut is missing from the following location, depending on your version of Outlook:

    Outlook 2013: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013

    Outlook 2016: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\


    Desktop applications which send toast notifications must have a shortcut installed to the Start screen or in the Apps view.

  • The Remove common program groups from Start Menu Group Policy setting is enabled.

Resolution
To fix this issue, first you must determine whether the Remove common program groups from Start Menu Group Policy setting is enabled. To do this, follow these steps:

  1. Exit Outlook.
  2. Start Registry Editor. To do this, press Windows Key + R to open the Run dialog box. Type regedit.exe, and then press OK.
  3. In Registry Editor, locate and then click the following subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

  4. Locate the following value, and view its data:

    NoCommonGroups

  5. If this registry value is set to 1, the Group Policy setting is enabled. If this value does not exist or is set to a value other than 1, the Group Policy setting is not enabled.
  6. Exit Registry Editor.

If the Remove common program groups from Start Menu setting is enabled, disable it.

The Remove common program groups from Start Menu setting is located under User Configuration->Administrative Templates->Start Menu and Taskbar, as shown in the following screen shot:




If the Remove common program groups from Start Menu setting is not enabled, you can fix this by running a repair of your installation of Microsoft Office.

Note To complete the repair process, you will have to restart Outlook, and you may also have to restart Windows.

To determine what type of Office installation you have, start Outlook, and then on the File menu, click Office Account. Compare the image that this generates to the following screen shots to determine the installation type of your Office suite. Notice that the MSI installation type doesn’t have the Update Options button, whereas the Click-To-Run installation type does have the Update Options button.

The MSI installer displays the following:
 
Information window for MSI nstall


The Click-To-Run installer displays the following (notice the Update Options button):
 
Information window for Click-to-Run install


For more information about Click-to-Run, see the following resources:

Overview of Click-to-Run

Overview of Click-to-Run for Office 365 setup architecture



Now, to repair your installation of Office, follow these steps:
  1. Open Control Panel. To do this, click Start or press the Windows key. Type control panel, and then click Control Panel in the search results.
  2. Click Programs, and then click Programs and Features.
  3. Select your version of Microsoft Office, and then click Change.
  4. Click the appropriate option for your Office installation type, as follows:
    • For an Office MSI installation, click Repair, and then click Continue.
    • For an Office Click-to-Run installation, click Quick Repair, and then click Repair.
More information
For more information about toast notifications, see Toast notification overview (Windows Runtime apps).

For more information about the Remove common program groups from Start Menu setting and the corresponding NoCommonGroups registry value, see the following TechNet article:

NoCommonGroups

Properties

Article ID: 3014833 - Last Review: 10/01/2015 18:57:00 - Revision: 11.0

Outlook 2016, Microsoft Outlook 2013, Windows Server 2012 Standard, Windows Server 2012 R2 Standard, Windows 8, Windows 8.1

  • KB3014833
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