Step by Step Interactive tutorials and Getting Started tutorials for Office products do not start

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
When you try to use Step by Step Interactive tutorials and Getting Started tutorials that are included in the products that are listed in the "Applies To" section, you may experience one of the following symptoms:
  • The lessons or Help files may abruptly stop working without a notification that an error has occurred.
  • You may receive the following error message:
    LRUN32 has caused an error in msvcrt.dll. LRUN32 will now close.
Macromedia Flash Player is damaged, is missing, or cannot function as expected. Macromedia Flash Player is required for tutorials or Help files to function as expected.
Use one of the following methods o resolve this issue.

Method 1: Remove temporary Internet files

To remove temporary Internet files, follow these steps:
  1. Start Microsoft Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click Delete Files.
  4. When you are prompted to confirm the file deletion, click OK.
  5. Click OK, and then quit Internet Explorer.

Method 2: Install Macromedia Flash Player

If Macromedia Flash Player is not installed on your computer, install the latest version of Macromedia Flash Player. To install the latest version of Macromedia Flash Player, visit the following Web site:
More information
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 301535 - Last Review: 01/12/2015 18:22:36 - Revision: 1.0

  • Microsoft Office Visio Professional 2003
  • Microsoft Visio for Enterprise Architects (2002)
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Visio 2002 Professional Edition
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