For each keyboard layout, there is usually an alternative way to create the forward slash (/) character with the On Screen Keyboard using a key not located on the numeric keypad. This may entail key combinations such as SHIFT+(character), ALT+SHIFT+(character), or LOCK+ALT+SHIFT+(character).
For example, with the French keyboard layout, you can first click SHIFT and the forward slash (/) key will be available on the row just above the space bar (the COLON [:] key without pressing SHIFT).
On many European keyboard layouts, such as Danish, Finnish, German and Italian, this key will appear as SHIFT+7 in the shift state.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.