Article ID: 302413 - View products that this article applies to.
This article was previously published under Q302413
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you use the Systems Management Server Administrator User Wizard to browse for users and groups, no users or groups are listed.
This behavior occurs because an anonymous context is used to request user and group information from the domain, but domain security denies anonymous permissions for user and group information.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ------------------- ----------------------------------------------- 25-Feb-2003 16:25 2.0.1493.5125 203,968 Sms_musr.dll X86 25-Feb-2003 16:25 2.0.1493.5125 403,728 Sms_musr.dll Alpha
How to Install the Hotfix Using the Hotfix InstallerNote This method is only for Intel-based computers.
Manually Update the SMS Site Server
Manually Update a Remote SMS Administrator Console
To work around this issue, turn on anonymous connections. To do this, follow the appropriate set of steps with regard to the domains in question.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.
For additional information about the RestrictAnonymous setting, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/143474/EN-US/ )Restricting Information Available to Anonymous Logon Users
Article ID: 302413 - Last Review: February 27, 2014 - Revision: 4.9