"The operation failed" error when you send email messages in Outlook

Symptoms
When you send email messages in Microsoft Outlook, you receive the following error message:

The operation failed.  The messaging interfaces have returned an unknown error.  If the problem persists, restart Outlook.

Cause
This issue occurs when a Google Apps Sync for Microsoft Outlook account and a Microsoft Exchange Server account are configured in the same Outlook profile.
Resolution
Do not configure an Exchange Server account and a Google Apps Sync for Microsoft Outlook account in the same Outlook profile. Instead, create separate Outlook profiles, and then configure the Google Apps Sync for Microsoft Outlook account in one profile and the Exchange Server account in another profile. The following Microsoft Knowledge Base article describes how to create profile and set up an e-mail account in Outlook
More information
For more information about this issue, go to the Google Apps Known Issues page, and then expand the "Email Clients and Mobile Devices" section.

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Third-party information disclaimer

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Properties

Article ID: 3028159 - Last Review: 01/13/2016 08:44:00 - Revision: 3.0

Outlook 2016, Microsoft Outlook 2013, Microsoft Outlook 2010

  • KB3028159
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