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PPT97: Error Message: PowerPoint Found an Error That It Can't Correct

This article was previously published under Q302874
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
In a PowerPoint presentation, when you try to insert a movie from a file, you may receive the following error message:
PowerPoint found an error that it can't correct. You should save presentations, exit, and then restart PowerPoint.
This issue may occur if the [mci extensions] section of the Win.ini file contains more than 42 entries.
To resolve this issue, reduce the number of entries in the [mci extensions] section of the Win.ini file to 42 or fewer. To do this, follow these steps:
  1. Start Microsoft Notepad, and then open the Win.ini file, which is typically found in the C:\Windows folder.
  2. Scroll down until you find the [mci extensions] section.
  3. At the beginning of each entry that you want to disable, type a semicolon (;). This prevents that entry from being processed when the computer starts. Repeat this step until there are 42 or fewer entries in the [mci extensions] section.
  4. On the File menu, click Save.
  5. Quit Notepad, and then restart your computer.

Article ID: 302874 - Last Review: 01/09/2006 19:10:13 - Revision: 1.2

  • Microsoft PowerPoint 97 Standard Edition
  • kberrmsg kbprb KB302874