Article ID: 302991 - View products that this article applies to.
This article was previously published under Q302991
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.
When you install Microsoft Windows 2000-based printer drivers in Windows XP, you may receive the following error message:
The current printer driver is not compatible with a policy enabled on your computer that blocks Windows NT 4.0 or Windows 2000 kernel mode drivers.
This issue occurs if the Windows 2000-based versions of the printer drivers are incompatible with Windows XP.
This issue may also occur if a Windows policy disallows installation of printers by using kernel-mode drivers.
To resolve this problem, contact the printer manufacturer to ask about the availability of an updated driver for your printer that is compatible with Windows XP.
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
To work around this issue, disable the Windows policy that disallows installation of printers by using kernel-mode drivers. If the computer is a member of a domain, contact the system administrator.
Note Installation of kernel-mode printer drivers can cause system instability. We recommend that you contact the manufacturer of the hardware to obtain the correct driver.
For more information about similar issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/931719/ )Error message when you try to connect to a shared printer in Windows Vista: "The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers"
(https://support.microsoft.com/kb/282011/ )Printer driver is not compatible if a policy is enabled on your computer
(https://support.microsoft.com/kb/888046/ )You receive an error message when you try to install a shared network printer on a Windows Server 2003-based or Windows XP Service Pack 1-based computer
For information about how to contact the third-party companies mentioned in this article, visit the following Microsoft Web site:
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Article ID: 302991 - Last Review: June 9, 2008 - Revision: 3.1