This article was previously published under Q303491
When you have a Microsoft Office document open in Microsoft Internet Explorer, you are unable to send a shortcut for the document to the desktop. When you click the File command, point to Send, and then click Shortcut to Desktop, a shortcut does not appear on the desktop as expected.
To work around this issue, drag the Internet Explorer icon from the Address bar to your desktop. Or, manually create the shortcut on the desktop. To do this, follow these steps:
With the Office document open, select the Uniform Resource Locator (URL) for the document in the Internet Explorer Address box.
Press CTRL+C to copy the URL.
Minimize Internet Explorer, and then right-click the desktop.
On the shortcut menu that appears, point to New, and then click Shortcut.
Press CTRL+V to paste the URL into the Type the location of the item box.
Click Next, and then follow the instructions to create the shortcut.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.