[SDP 5][5437f997-52bb-4a9b-8c6f-bf3b7ed52013] OneDrive for Business troubleshooter
This article contains information that applies when you use the OneDrive for Business sync client (groove.exe).
Note To determine which OneDrive sync client you're using, see the following Microsoft website:
The OneDrive for Business (SPOneDriveForBusiness) Diagnostic detects certain problematic conditions and collects information to troubleshoot Microsoft OneDrive for Business issues. This diagnostic supports both OneDrive for Business 2013 and OneDrive for Business 2015.
This article describes the information that may be collected from a computer that's trying to connect to OneDrive for Business.
Required permissionsThe rules in the diagnostic package use the local administrator account of the client computer.
Manifest resultsThe following table lists the files that are collected when you run SPOneDriveForBusiness, and it describes the information that each file contains.
|Contains the status of each rule that is executed, including any problematic conditions that were detected.||ResultReport.xml|
|This is an xlst transform that formats the results in the ResultReport.xml file. It contains no customer data.||Results.xsl|
|Contains debug information that's generated during the execution of the manifest. Also contains timings on each rule that is run. May contain customer data. However, every attempt has been made to reduce the amount.||SPOneDriveForBusiness.0.debugreport.xml|
|Contains additional debug information for the manifest execution. May contain customer data. However, every attempt has been made to reduce the amount.||Stdout.log|
|Inventory scan of installed Office applications.||<ComputerName>_ROIScan.log and <ComputerName>_ROIScan.xml|
|OneDrive for Business Trace Cab file.||<ComputerName>_SPO_<locale>_OneDriveTrace.cab|
|OneDrive for Business Event Trace Log files (ring logs).||<ComputerName>_SPO_<locale>_OneDriveSpwLogs.cab|
|Contains the Application Event Logs||<ComputerName>_evtx_<locale>_EventLogs.cab|
|OneDrive for Business WER AppCrash Report||<ComputerName>_cab_<locale>_OneDriveWerReport.cab|
|Contains the Groove.exe.log file||<ComputerName>_log_<locale>_OneDriveGrooveExeLog.cab|
|Contains the Msosync.exe.log file||<ComputerName>_log_<locale>_OneDriveMsosyncExeLog.cab|
|Contains the MSO logs||<ComputerName>_log_<locale>_OneDriveMsoLogs.cab|
|Contains the Windows Explorer WER AppCrash Report||<ComputerName>_cab_<locale>_ExplorerWerReport.cab|
|Contains the MSOSync WER AppCrash Report||<ComputerName>_cab_<locale>_MSOSyncWerReport.cab|
|Contains information for troubleshooting a duplicate document error||<ComputerName>_cfg_<locale>_OneDriveDuplicateDocumentError.txt|
|Contains the product and file version for each running process||<ComputerName>_cfg_<locale>_ProcessListReport.txt|
OneDrive for Business rules
PrerequisitesTo install this package, you must have Windows PowerShell 2.0 installed on the computer. For more information, go to the following Microsoft Knowledge Base article:
968929 Windows Management Framework (Windows PowerShell 2.0, WinRM 2.0, and BITS 4.0)The following checks are performed by the OneDrive for Business troubleshooter package.
|7D4149B9-6008-4DBA-B92C-FEF148D0E9F9||Sync issues with SharePoint Online when OneDrive for Business (formerly SkyDrive Pro) folder has blocked file name extensions||http://support.microsoft.com/kb/2933738|
|4686124A-193E-443D-8E76-C1BED8A24AAB||Sync issues with SharePoint Online when OneDrive for Business folder has blocked file characters||http://support.microsoft.com/kb/905231|
|387DEB3A-BE31-4DA2-BAC3-F0F2496FE527||OneDrive for Business is not installed on client machine||http://www.microsoft.com/download/details.aspx?id=39050|
|62628571-A7EA-49DC-B4CB-0DC5C0F7F189||File names cannot have more than 128 characters for the file to be added to a synced library folder for uploading to SharePoint Online||http://support.microsoft.com/kb/2933738|
|FE1F4C70-4216-4733-8929-82999283DD42||Folder names cannot have more than 250 characters for the folder to be added to a synced library folder for uploading to SharePoint Online||http://support.microsoft.com/kb/2933738|
|01E1B0C3-2DE2-44DD-8B37-2AF88877E959||Mismatched path between Office and OneDrive install types.|
|9F79AEEC-11AB-4B95-B7FF-991622F619DA||Mismatched version between Office and OneDrive install types.|
|123FB748-D778-467A-8625-FD95FAA4502D||OneDrive sync errors after configuring Information Rights Management (IRM) on the library|
|DBFE72C4-06D7-4AD1-8BE3-B72D97494AFF||OneDrive sync errors for changing file name while files are being uploaded to SharePoint Online.|
|F8B30197-7AE8-4BAC-BBBD-15850D46B7C1||OneDrive white space sync errors when trying to sync document library.|
|EADB7E2E-7182-49F0-BC7C-16C467BE878E||OneDrive initial sync errors when user attempts to sync a document library that has Information Rights Management (IRM).|
|03F360C5-1A49-44EB-AE88-FA42FBE09028||Cannot sync a file to SharePoint Online because of a tilde (~) at the beginning of the file name.||http://support.microsoft.com/kb/2933738|
|B6BF491C-86B2-4BEC-A8DE-E6DA6907120D||Returns the OneDrive for Business version number|
|63A7735F-A47D-447F-B342-78AA0FBEBCF1||Check OneDrive for Business directory for unsupported folders||http://support.microsoft.com/kb/2933738|
|2F3D6F96-7241-49E8-9432-545340D72438||Check OneDrive for Business directory for file size limit||http://support.microsoft.com/kb/2933738|
|2DH4806D-6F1C-4FE9-BE5A-9BA354BC801D||Check OneDrive for Business directory for the maximum items limit||http://support.microsoft.com/kb/2933738|
|2DG4AF0B-4974-488C-8DC2-C679CA7BF65F||Check synced SharePoint Lists and Libraries for the maximum items limit||http://support.microsoft.com/kb/2933738|
|17C9D0C9-96FA-4014-986E-1C4B0448FAC7||Check if SignInOptions is set to default||http://support.microsoft.com/kb/3047765|
|68B34491-0A2D-4637-A224-076FBA61FA1B||Check if UseOnlineContent is set to default||http://support.microsoft.com/kb/3039000|
|70AD3F4C-07C8-4BB2-8086-D30D6C3EEFDC||Check the local machine free disk space and total capacity|
|CD4D025-549F-4528-A682-31BBD246D472||Check for mixed install of MSI and ClickToRun||https://support.microsoft.com/kb/2904296|
|6CE5FC56-B975-4E2C-8149-304296F75974||Check ETL trace for Invalid Unicode Character error|
|A919A6D5-0401-4700-B7D6-C78920DB4EEB||Directory statistics for the OneDrive folder|
|6622756F-4577-4243-BF65-36A91A78CDC2||Check for file name character limit for Excel files||https://support.microsoft.com/kb/213983|
|7B683A8C-238F-4D61-BCEF-88088AA18E93||Check if Central Table file size exceeds 2 GB||https://support.microsoft.com/kb/3038627|
|BE218D37-62A5-4C42-80B7-18129D702EB0||Check Shell Icon Overlay Identifiers order||https://support.microsoft.com/kb/3079213|
For more information about which operating systems can run Microsoft Support's diagnostic packages, go to the following Microsoft website:
Still need help? Go to the Office 365 Community website.
Article ID: 3038984 - Last Review: 03/09/2016 14:48:00 - Revision: 12.0
OneDrive for Business
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