How to Change the E-mail Program That Is Used By Remote Assistance

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
This article describes how to change the default e-mail program that Remote Assistance uses to send an invitation. Remote Assistance can use three different escalation methods, or methods of inviting another user to provide remote assistance. One of these methods is by sending a Remote Assistance invitation in an e-mail message.
More information
By default, Remote Assistance use the e-mail program that Microsoft Internet Explorer identifies as its default e-mail program. To change the default e-mail program:
  1. Click Start, click Control Panel, and then double-click Internet Options.
  2. Click the Programs tab.
  3. In the E-mail box, click the e-mail program you want to use, and then click OK.

    NOTE: Hotmail, MSN Explorer, and AOL do not work with Remote Assistance.For additional information about this limitation, click the article number below to view the article in the Microsoft Knowledge Base:
    299282 Cannot Use MSN EXPLORER or AOL To Send a Remote Assistance Invitation

Article ID: 304023 - Last Review: 01/12/2015 18:30:35 - Revision: 2.0

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

  • kbnosurvey kbarchive kbhowto KB304023