Article ID: 304572 - View products that this article applies to.
This article was previously published under Q304572
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When you use a SMART IOCTL call to an IDE hard disk that is configured as a slave to a non-smart ATAPI master device, the call may not work correctly. If you are using third-party software to monitor the health of the computer's smart hard disk and it is configured as a slave to a non-smart ATAPI device, the software may not be aware of the drive at all.
This problem can occur when an ATAPI device (such as a CD-ROM drive) that does not support SMART IOCTL calls is configured as a master IDE device. This is because the SMART IOCTL call references a master device TargetID in a SCSI Request Block, which is always returned as zero (0).
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
Date Time Version Size File name ---------------------------------------------------- Sep-11-2001 16:45 5.0.2195.4324 86,768 Atapi.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/265173/ )The Datacenter Program and Windows 2000 Datacenter Server Product
296861For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/296861/ )Use QChain.exe to Install Multiple Hotfixes with One Reboot
249149The Microsoft Windows 95 and Windows NT SMART IOCTL API specification is available at the following Microsoft Web site:
(https://support.microsoft.com/kb/249149/ )Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Article ID: 304572 - Last Review: February 28, 2014 - Revision: 3.8