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To prevent this problem from occurring, install the updated Cpqarray.sys driver before you install the SRP.
If you cannot obtain the updated Cpqarray.sys driver that is described earlier in this article, you can work around this issue by replacing the existing Cpqarray.sys file with the version from Microsoft Windows NT 4.0 Service Pack 6a (SP6a):
If the partition uses the NTFS file system, install Windows NT in a different folder so that the files in the partition are accessible.
If the partition uses the FAT file system, start the computer by using an MS-DOS boot disk, and then skip to step 3.
Boot the computer to the new installation of Windows NT.
Copy the Cpqarray.sys file from Windows NT 4.0 SP6a to the original Windows NT 4.0 folder (%SystemRoot%\System32\Drivers).
You may also use the Recovery Console from Windows 2000 to rename the offending driver and replace it with CPQARRAY.SYS from SP6a.
As an alternative, you can use the Scsiport.sys file from Windows NT 4.0 SP6a to start your computer. This causes several fixes that are included with the Windows NT 4.0 Security Rollup Package to be removed. The advantage to using this method is that any additional functionality that is included in the Compaq version of the Cpqarray.sys driver is available. To replace the Scsiport.sys file, use the preceding steps, but copy the Scsiport.sys file instead of the Cpqarray.sys file.
293314 How to Use the Windows 2000 Recovery Console on a Computer with Windows NT 4.0
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