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You receive an error message when you try to save a Word 2002 or 2003 document on a Novell NetWare Server

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q305323
When you attempt to save a Microsoft Word document, you may receive one of the following error messages:
There has been a network or file permission error. The network connection may be lost. File name
Word cannot complete the save due to a file permission error.

For additional information about similar error messages, click the following article number to view the article in the Microsoft Knowledge Base:
291178 Error messages when you attempt to save a file, or Word stops responding
This behavior occurs if all the following conditions are true:
  • You open the document from a Novell NetWare version 5.x server.

  • You attempt to save the modified document on the server over the original document.

  • You have file caching turned on.
To work around this issue, turn off file caching. To do this, follow these steps:
  1. Right-click NetWare Services in the System Tray, and then click Novell Client32 Properties.
  2. On the Advanced Settings tab, point to the arrow in the Parameter groups box, and then click Performance, Cache.
  3. Set Cache Writes to Off.
For more information about this issue and information about a field test patch, browse to the following article in the Novell Knowledgebase:
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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
prb wd2002 wd2003

Article ID: 305323 - Last Review: 03/23/2006 02:24:00 - Revision: 3.0

  • Microsoft Office Word 2003
  • Microsoft Word 2002 Standard Edition
  • kbnetwork kbprb kbopenfile kbsavefile KB305323