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Users can't connect to virtual machines that are running Windows 8.1 or Windows Server 2012 R2 by remote desktop

This article describes an issue in which users can't connect to virtual machines that are running Windows 8.1 or Windows Server 2012 R2 by remote desktop. A hotfix is available to fix this issue. Before you install this hotfix, see the Prerequisites section.
Cause
This issue occurs because a deadlock occurs between the Windows Firewall service and Group Policy. Therefore, the Firewall service doesn't start.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, install update 2919355 in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that's listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows RT 8.1RTMGDR
    6.3.960 0.17 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
    6.3.960 0.18 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Firewallapi.dll6.3.9600.18034543,23220-Aug-201517:37x86
Icfupgd.dll6.3.9600.1741592,67229-Oct-201400:43x86
Mpsdrv.sys6.3.9600.1741554,27229-Oct-201402:00x86
Mpssvc.dll6.3.9600.18034665,08820-Aug-201517:27x86
Wfapigp.dll6.3.9600.1803520,48021-Aug-201514:16x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Firewallapi.dll6.3.9600.17415754,17629-Oct-201401:19x64
Icfupgd.dll6.3.9600.17415110,08029-Oct-201400:54x64
Mpsdrv.sys6.3.9600.1741574,24029-Oct-201402:45x64
Mpssvc.dll6.3.9600.18035881,15221-Aug-201516:42x64
Wfapigp.dll6.3.9600.1803526,11221-Aug-201517:01x64
Firewallapi.dll6.3.9600.18034543,23220-Aug-201517:37x86
Wfapigp.dll6.3.9600.1803520,48021-Aug-201514:16x86
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Firewallapi.dll6.3.9600.18034477,69620-Aug-201517:17Not applicable
Icfupgd.dll6.3.9600.1638482,94422-Aug-201301:52Not applicable
Mpsdrv.sys6.3.9600.1803454,27220-Aug-201518:04Not applicable
Mpssvc.dll6.3.9600.18034598,01620-Aug-201517:10Not applicable
Wfapigp.dll6.3.9600.1803519,45621-Aug-201514:18Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_69929221de03563ed46922bf20ddc497_31bf3856ad364e35_6.3.9600.18035_none_289b6d8bc2eb00c5.manifest
File versionNot applicable
File size691
Date (UTC)22-Aug-2015
Time (UTC)00:36
PlatformNot applicable
File nameX86_networking-mpssvc-svc_31bf3856ad364e35_6.3.9600.18035_none_2eeadca3e34d1c46.manifest
File versionNot applicable
File size230,043
Date (UTC)22-Aug-2015
Time (UTC)00:39
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_2981dd8de614e309abf58f528b6a3cec_31bf3856ad364e35_6.3.9600.18035_none_61427de715fd58e9.manifest
File versionNot applicable
File size695
Date (UTC)22-Aug-2015
Time (UTC)00:36
PlatformNot applicable
File nameAmd64_7025d78409ebd39f7a1555487444f987_31bf3856ad364e35_6.3.9600.18035_none_f332433377bbcc1a.manifest
File versionNot applicable
File size695
Date (UTC)22-Aug-2015
Time (UTC)00:36
PlatformNot applicable
File nameAmd64_networking-mpssvc-svc_31bf3856ad364e35_6.3.9600.18035_none_8b0978279baa8d7c.manifest
File versionNot applicable
File size230,047
Date (UTC)22-Aug-2015
Time (UTC)00:42
PlatformNot applicable
File nameWow64_networking-mpssvc-svc_31bf3856ad364e35_6.3.9600.18035_none_955e2279d00b4f77.manifest
File versionNot applicable
File size71,186
Date (UTC)21-Aug-2015
Time (UTC)16:04
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_0d128e8d826accb769c219a22551b198_31bf3856ad364e35_6.3.9600.18035_none_c7a327125ffc0140.manifest
File versionNot applicable
File size691
Date (UTC)22-Aug-2015
Time (UTC)00:36
PlatformNot applicable
File nameArm_networking-mpssvc-svc_31bf3856ad364e35_6.3.9600.18035_none_2eed4efbe34a3b0c.manifest
File versionNot applicable
File size229,679
Date (UTC)22-Aug-2015
Time (UTC)00:36
PlatformNot applicable

Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3053667 - Last Review: 10/13/2015 22:17:00 - Revision: 1.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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