Article ID: 305544
When you attempt to synchronize Microsoft Outlook notes to your device by using ActiveSync, you may receive the following error message:
All other Outlook-related items may synchronize normally, and Outlook may appear to function normally.
Synchronization cannot be started because you are not able to log on to the network and access information. Restart your desktop computer and synchronize again. If the problem persists, contact your network administrator.
This issue can occur if your Personal Folders Store (.pst) file is damaged.
To resolve this issue, use one of the following methods.
Method 1Create a new .pst file, and then import the data from the old .pst file to the new one.
To do this, please follow the instructions in the appropriate Microsoft Knowledge base article.
Microsoft Outlook 97
(https://support.microsoft.com/kb/171377/EN-US/ )OL97: How to Create a New Personal Folders File for Outlook
Microsoft Outlook 98
(https://support.microsoft.com/kb/181143/EN-US/ )OL98: (CW) How to Create a New Personal Folders File for Outlook
Microsoft Outlook 2000 (Corporate Workgroup/Other)
(https://support.microsoft.com/kb/195717/EN-US/ )OL2000: (CW) How to Create a New Personal Folders (.pst) File
Microsoft Outlook 2000 (Internet Mail Option Only)
(https://support.microsoft.com/kb/195723/EN-US/ )OL2000: (IMO) How to Create a New Personal Folder (.pst) File for an IMO E-mail Account
Microsoft Outlook 2002
(https://support.microsoft.com/kb/286146/EN-US/ )OL2002: How to Create a New Personal Folders (.pst) File
Article ID: 305544 - Last Review: June 19, 2014 - Revision: 9.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.