Cannot Preview 3-D Screensaver, and Preview Screen Is Black or Displays an Error Message

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When the display color setting is set to 24-bit color, you may not be able to preview any of the three-dimensional (3-D) screensavers. The preview screen may be black, or it may display the following error message:
No preview available
Cause
This behavior occurs if the computer runs Windows XP and uses an Intel video adapter and the driver that is included with Windows XP. Although previewing any 3-D screensaver is affected, the 3-D screensaver itself works if you click the preview button.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
More information
The preview of a 3-D screensaver works if you set the display color to either 16-bit or 32-bit color.

For information about your hardware manufacturer, visit the following Web site:The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 305927 - Last Review: 01/12/2015 18:41:44 - Revision: 1.0

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
  • kbnosurvey kbarchive kb3rdparty kbdisplay kbprb KB305927
Feedback