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Error message when you try to open or save an e-mail attachment in Outlook: "Cannot create file"

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Symptoms
When you try to open or save an e-mail attachment, you may receive the following error message:
Cannot create file: file name. Right-click the folder you want to create the file in and click Properties on the shortcut menu to check your permissions for the folder.
Cause
This issue may occur when the Temporary Internet Files folder is stored on a server on which you do not have sufficient permissions.
Resolution
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To have us fix this problem for you, go to the "Here's an easy fix" section. If you prefer to fix this problem manually, go to the "Let me fix it myself" section.

Here's an easy fix

To fix this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.

Let me fix it myself

Easy fix 50673 

To resolve this issue, force Outlook to use a specific folder for temporary files. Modify the relevant Windows Registry key as follows:

Outlook 2000

If you are using Outlook 2000, follow these steps:
  1. Start Registry Editor.
  2. Locate and then click the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security\OutlookSecureTempFolder

    Note You may have to manually create this registry key if it does not already exist on the system.

    If Outlook is installed on a terminal server, use the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\MICROSOFT\Office\9.0\Outlook\SECURITY\OutlookSecureTempFolder
  3. On the Edit menu, click Modify, and then add the following registry value:
    Value data: Path and name of the folder that you want to use
  4. Exit Registry Editor.

Outlook 2003

If you are using Outlook 2003, follow these steps:
  1. Click My Computer, and then double-click drive C.
  2. On the File menu, click New, and then click Folder.
  3. Name the folder temp0.
  4. Click Start, click Run, type regedit, and then click OK.
  5. Locate and then click the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\
  6. In the right pane, double-click OutlookSecureTempFolder.
  7. In the Value Data field, type C:\temp0\ and then click OK.
  8. Exit Registry Editor.
  9. Restart the computer.

Outlook 2010


If you are using Outlook 2010, follow these steps:
  1. Click My Computer, and then double-click drive C.
  2. On the File menu, click New, and then click Folder.
  3. Name the folder temp0.
  4. Click Start, click Run, type regedit, and then click OK.
  5. Locate and then click the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security\
  6. In the right pane, double-click OutlookSecureTempFolder.
  7. In the Value Data field, type C:\temp0\ and then click OK.
  8. Exit Registry Editor.
  9. Restart the computer.

Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
More information
Microsoft Outlook 2000 Service Release 1 has a security enhancement that saves the attachment as a temporary file. The file is saved in the Temporary Internet Files folder in a folder that has a random name. When roaming profiles are set up, the Temporary Internet Files folder is stored in the user's profile on a server. The user gains access to the folder over the network.
OL2K OL2003 fixit fix it fixme
Properties

Article ID: 305982 - Last Review: 09/25/2015 08:48:00 - Revision: 9.0

  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2010
  • kbattachments kbemail kbsavefile kbregistry kberrmsg kbprb kbfixme kbmsifixme KB305982
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