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Outlook crashes when you create or view a meeting request

When you view or create a meeting request, Microsoft Outlook crashes. If you view the Application log in this situation, you see crash signatures that match one or more of the following:

Application versionModule nameOffset

This problem occurs when the following conditions are true:
  • You're in a multi-forest environment or an environment where free/busy information for attendees comes through the Internet Free/Busy feature.
  • Your version of Outlook is 14.0.7140.5001 or later.
To resolve this issue, install the June 9, 2015 update for Outlook 2010. For information about this update, click the following article to view it in the Microsoft Knowledge Base:
June 9, 2015, update for Outlook 2010 (KB3054881)
More information
Outlook version 14.0.7140.5001 is from either of the following updates for Outlook 2010:

Outlook version 14.0.7143.5000 is from the following update for Outlook 2010:

Outlook version 14.0.7147.5001 is from the following update for Outlook 2010:

To review the Application log for crash signature details, follow these steps:
  1. In Control Panel, open Administrative Tools.
  2. Double-click Event Viewer.
  3. In the navigation pane on the left, select Application under Windows Logs.
  4. In the Actions pane on the right, click Filter Current Log.
  5. In the Filter Current Log dialog box, type 1000 in the Includes/Excludes Event IDs field, as shown in the following screen shot, and then click OK.

freebusy availability calendar

Article ID: 3061113 - Last Review: 06/11/2015 02:27:00 - Revision: 6.0

Microsoft Outlook 2010

  • kbsurveynew kbtshoot kbexpertiseinter KB3061113
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