XADM: Information Store Returns OM_get Errors

This article was previously published under Q306268
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
The information store may stop processing messages and log error events similar to the following:
Event ID: 2024
Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: MTA Connections
Description: Unable to access the object manager (OM) object from the Microsoft Exchange MTA for MH_T_CONTENT.

Event ID: 2007
Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: MTA Connections
Description: om_get returned error 0x14 on database First Storage Group\Mailbox Store ServerName
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: MTA

File nameVersion
Emsmta.exe6.0.4720.44

NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.
mta mdb OOM
Properties

Article ID: 306268 - Last Review: 10/24/2013 07:24:27 - Revision: 1.3

  • Microsoft Exchange 2000 Server Standard Edition
  • kbnosurvey kbarchive kbbug kbexchange2000presp2fix kbexchange2000sp2fix kbfix KB306268
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