Article ID: 306270 - View products that this article applies to.
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The Exchange 2000 Information Store service may stop unexpectedly with an access violation. A Drwtsn32.log file that contains an entry that is similar to the following may be generated:
The Microsoft Exchange 2000 Information Store State Dump for Thread Id 0xa04 eax=103ab010 ebx=1032a418 ecx=00018802 edx=00062008 esi=00000000 edi=103ab010 eip=004613b8 esp=4db1f550 ebp=4db1f678 iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202 function: <nosymbols> 00461399 50 push eax 0046139a e80d5bfaff call 00406eac 0046139f 85c0 test eax,eax 004613a1 894304 mov [ebx+0x4],eax ds:10b679ee=???????? 004613a4 0f843f9a1300 je StopServer+0x5dc7a (0059ade9) 004613aa 8b4d08 mov ecx,[ebp+0x8] ss:4e35cc4e=???????? 004613ad 8b750c mov esi,[ebp+0xc] ss:4e35cc4e=???????? 004613b0 8b7b04 mov edi,[ebx+0x4] ds:10b679ee=???????? 004613b3 8bd1 mov edx,ecx 004613b5 c1e902 shr ecx,0x2 FAULT ->004613b8 f3a5 rep movsd ds:00000000=???????? es:103ab010=00000000 004613ba 8bca mov ecx,edx 004613bc 83e103 and ecx,0x3 004613bf f3a4 rep movsb ds:00000000=?? es:103ab010=00 004613c1 8b4508 mov eax,[ebp+0x8] ss:4e35cc4e=???????? 004613c4 8d4b0c lea ecx,[ebx+0xc] ds:10b679ee=???????? 004613c7 894308 mov [ebx+0x8],eax ds:10b679ee=???????? 004613ca e88929fcff call EcStartServer+0x1416c (00423d58) 004613cf 8b442410 mov eax,[esp+0x10] ss:4e35cb27=???????? 004613d3 33c9 xor ecx,ecx 004613d5 668b0b mov cx,[ebx] ds:1032a418=0000 004613d8 81e1faff0000 and ecx,0xfffa *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 4DB1F678 0045002E 00062008 00000000 00000000 10372420 store!EcStartServer 67F80003 00000000 00000000 00000000 00000000 00000000 store!EcStartServer
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
Component: Information Store
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NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.